EC 261/2004 is a landmark piece of legislation that established common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights. It applies to all passengers departing from an EU airport and those arriving in the EU on an EU carrier.
Key Protections
- Right to Care: Airlines must provide meals and refreshments during delays.
- Right to Reimbursement or Rerouting: If your flight is cancelled, you have the right to a refund or an alternative flight.
- Right to Compensation: Monetary compensation for eligible disruptions.
Knowledge is power. Understanding these rights ensures you are treated fairly.