Privacy Policy

1. Data Controller

YourFlightCompensation is the data controller responsible for your personal data. We are committed to protecting your privacy and processing your data in accordance with the General Data Protection Regulation (GDPR).

2. Information We Collect

We collect and process the following personal data:

• Identity Data: Full name, date of birth, and identification documents (if required by the airline).
• Contact Data: Email address, phone number, and physical address.
• Flight Data: Booking reference (PNR), flight number, date of travel, and reasons for disruption.
• Communication Data: Records of your correspondence with us and the airline.

3. Purpose and Legal Basis

We use your data primarily to perform our contract with you (managing your claim). The legal bases for processing include:

• Performance of a Contract: To evaluate and pursue your compensation claim.
• Legal Obligation: To comply with tax, accounting, and anti-money laundering regulations.
• Legitimate Interests: To improve our services and protect our legal rights.

4. Data Sharing

To pursue your claim, we may share your data with:

• Airlines, airports, and aviation authorities.
• Our legal partners and external counsel.
• Service providers (e.g., IT hosting, email services).

We do not sell your personal data to third parties for marketing purposes.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. This is typically 6 years after the conclusion of the claim.

6. Your Rights

Under the GDPR, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate data.
• Erasure: Request deletion of your data (right to be forgotten).
• Restriction: Request restriction of processing.
• Portability: Request transfer of your data to another party.

To exercise these rights, please contact our Data Protection Officer at privacy@yourflightcompensation.com.