Your rights as a WestJet passenger
Regional and specialized airlines like WestJet (founded in 1996, headquartered in Calgary, Canadá) are crucial for connecting smaller airports and specific destinations.
However, when your WestJet flight is severely delayed or cancelled, European law (EC 261) ensures you are financially protected. You could be entitled to up to €600 in compensation, and our legal team is ready to pursue your claim.
However, when your WestJet flight is severely delayed or cancelled, European law (EC 261) ensures you are financially protected. You could be entitled to up to €600 in compensation, and our legal team is ready to pursue your claim.
WestJet Flights: Recent Stats
Analyzing 4100 tracked WestJet flights:
- 81% achieved on-time performance.
- 3.1% were regrettably cancelled.
- 15.9% faced delays.
What does EC 261 mean for WestJet passengers?
This regulation legally requires WestJet to compensate passengers when flights go wrong. You can claim for:
schedule
Delays
If your WestJet flight reaches its destination over 3 hours late.
cancel
Cancellations
If WestJet cancels the flight with less than 14 days notice.
group_off
Overbooking
If you are 'bumped' from a WestJet flight against your will.
Compensation amounts for WestJet
Regional carriers like WestJet excel at short distances, where the standard €250 compensation usually applies:
- euro_symbol€250: Most regional WestJet flights under 1,500km.
- euro_symbol€400: Flights between 1,500km and 3,500km.
- euro_symbol€600: Flights over 3,500km.
WestJet lost luggage
Always submit a PIR report at the airport desk if WestJet loses your bags to secure your rights.
Steps to take if WestJet is delayed
Keep calm and gather your evidence against WestJet:
- 1 Keep everything: Retain your boarding pass and booking email from WestJet.
- 2 Get the facts: Ask the gate agents the exact reason why WestJet is delayed.
- 3 Basic rights: Request that WestJet provides food vouchers if the wait is long.
- 4 No vouchers: Do not accept WestJet travel vouchers instead of cash.
- 5 Keep receipts: Log all extra expenses you suffer due to the disruption.
Cancellations by WestJet
WestJet must offer you an alternative flight or a full refund. Additonally, if they didn't warn you 14 days in advance, compensation is due under EC 261.
Claiming for WestJet delays
The threshold is 3 hours. If you land with a delay greater than 3 hours, WestJet is legally bound to compensate you.
Denied boarding by WestJet
If you are a victim of overbooking by WestJet, your right to a cash payout is automatically triggered.
When WestJet refuses to pay
WestJet will not pay if the delay was caused by weather, air traffic control, or other 'extraordinary circumstances' beyond their control.
Are WestJet strikes covered?
Yes, you can claim if the strike is conducted by WestJet's direct employees.
Claim deadline for WestJet
You can usually claim for old WestJet flights from the past 3 to 6 years, depending on the specific national law.
We hold WestJet accountable
We make the process simple. Our 'No Win, No Fee' guarantee means you never pay out of pocket to fight WestJet.