Vueling delays: Know your rights
Flying with budget airlines like Vueling (founded in 2004, headquartered in Barcelona, España) is a great way to save money, but when disruptions happen, cheap tickets shouldn't mean losing your rights.
Under European Regulation EC 261, the price of your ticket does not matter. If Vueling delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Under European Regulation EC 261, the price of your ticket does not matter. If Vueling delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Today's Vueling flight tracking
Looking at 3200 daily flights operated by Vueling:
- 85% of flights departed on schedule.
- 3.5% were cancelled.
- 11.5% landed with delays.
Your EC 261 rights against Vueling
Budget airlines must strictly adhere to the passenger rights established by law. You can claim from Vueling if:
schedule
Delay > 3 Hours
If your Vueling flight arrives at the destination gate over 3 hours late.
cancel
Cancellation
If Vueling announces a cancellation less than two weeks before departure.
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Overbooking
If Vueling sold more tickets than seats and denies you boarding.
How much can Vueling owe you?
Budget airlines like Vueling mostly operate short-haul flights within Europe, where the standard €250 compensation applies, though longer flights earn more:
- euro_symbol€250: Most Vueling flights (up to 1,500km).
- euro_symbol€400: For Vueling flights between 1,500km and 3,500km.
- euro_symbol€600: Only applicable for flights over 3,500km.
Vueling baggage issues
If your luggage doesn't appear on the carousel, report it to the Vueling desk immediately and get a PIR form before leaving.
Action plan: Vueling delays
Don't panic if your Vueling flight is disrupted. Do this instead:
- 1 Save documents: Keep your Vueling reference number and boarding pass safe.
- 2 Check the reason: Ask Vueling staff why the flight is disrupted and note it down.
- 3 Ask for vouchers: Insist that Vueling provides food and water if you wait more than 2 hours at the terminal.
- 4 Decline travel vouchers: Vueling might offer air miles or small vouchers. Refuse them if you want cash compensation.
- 5 Keep receipts: Save receipts for taxis or hotels if Vueling leaves you stranded overnight.
What if Vueling cancels my flight?
You are legally entitled to either a full refund of your Vueling ticket or a re-routing to your destination. Furthermore, if you weren't warned 14 days in advance, you can claim extra cash compensation.
Long delays with Vueling
If you finally arrive at your destination with a delay exceeding 3 hours, Vueling owes you money. The compensation is a fixed rate set by law.
Overbooked by Vueling?
Like many carriers, Vueling may occasionally overbook flights. If you are denied boarding, you are immediately eligible for compensation.
When is Vueling exempt?
If the delay was caused by severe weather, airport security issues, or Air Traffic Control strikes, Vueling is exempt from paying compensation. These are 'extraordinary circumstances'.
Strikes by Vueling staff
If Vueling's own pilots or cabin crews go on strike, this is within the airline's control. You are entitled to claim compensation.
How long to claim from Vueling?
You don't have to claim immediately. Most European jurisdictions allow you to claim for Vueling flights disrupted in the last 3-5 years.
Why use our service for Vueling claims?
Claiming from budget airlines can involve endless automated emails and loops. We cut through the red tape. If we don't win your claim against Vueling, you pay us nothing.