Your rights as a Twin Jet passenger
Regional and specialized airlines like Twin Jet (founded in 2001, headquartered in Aix-en-Provence, Francia) are crucial for connecting smaller airports and specific destinations.
However, when your Twin Jet flight is severely delayed or cancelled, European law (EC 261) ensures you are financially protected. You could be entitled to up to €600 in compensation, and our legal team is ready to pursue your claim.
However, when your Twin Jet flight is severely delayed or cancelled, European law (EC 261) ensures you are financially protected. You could be entitled to up to €600 in compensation, and our legal team is ready to pursue your claim.
Twin Jet Flights: Recent Stats
Analyzing 20 tracked Twin Jet flights:
- 87% achieved on-time performance.
- 2% were regrettably cancelled.
- 11% faced delays.
What does EC 261 mean for Twin Jet passengers?
This regulation legally requires Twin Jet to compensate passengers when flights go wrong. You can claim for:
schedule
Delays
If your Twin Jet flight reaches its destination over 3 hours late.
cancel
Cancellations
If Twin Jet cancels the flight with less than 14 days notice.
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Overbooking
If you are 'bumped' from a Twin Jet flight against your will.
Compensation amounts for Twin Jet
Regional carriers like Twin Jet excel at short distances, where the standard €250 compensation usually applies:
- euro_symbol€250: Most regional Twin Jet flights under 1,500km.
- euro_symbol€400: Flights between 1,500km and 3,500km.
- euro_symbol€600: Flights over 3,500km.
Twin Jet lost luggage
Always submit a PIR report at the airport desk if Twin Jet loses your bags to secure your rights.
Steps to take if Twin Jet is delayed
Keep calm and gather your evidence against Twin Jet:
- 1 Keep everything: Retain your boarding pass and booking email from Twin Jet.
- 2 Get the facts: Ask the gate agents the exact reason why Twin Jet is delayed.
- 3 Basic rights: Request that Twin Jet provides food vouchers if the wait is long.
- 4 No vouchers: Do not accept Twin Jet travel vouchers instead of cash.
- 5 Keep receipts: Log all extra expenses you suffer due to the disruption.
Cancellations by Twin Jet
Twin Jet must offer you an alternative flight or a full refund. Additonally, if they didn't warn you 14 days in advance, compensation is due under EC 261.
Claiming for Twin Jet delays
The threshold is 3 hours. If you land with a delay greater than 3 hours, Twin Jet is legally bound to compensate you.
Denied boarding by Twin Jet
If you are a victim of overbooking by Twin Jet, your right to a cash payout is automatically triggered.
When Twin Jet refuses to pay
Twin Jet will not pay if the delay was caused by weather, air traffic control, or other 'extraordinary circumstances' beyond their control.
Are Twin Jet strikes covered?
Yes, you can claim if the strike is conducted by Twin Jet's direct employees.
Claim deadline for Twin Jet
You can usually claim for old Twin Jet flights from the past 3 to 6 years, depending on the specific national law.
We hold Twin Jet accountable
We make the process simple. Our 'No Win, No Fee' guarantee means you never pay out of pocket to fight Twin Jet.