Premium flights, passenger rights: Your Turkish Airlines experience
Even established, full-service airlines like Turkish Airlines (founded in 1933, headquartered in Estambul, Turquía) experience operational issues. When you book a flight with a premium carrier, you expect reliability.
If your Turkish Airlines flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
If your Turkish Airlines flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
Turkish Airlines Operational Performance
Based on our latest data, out of 11000 recent departures:
- 83% of Turkish Airlines flights departed on time.
- 3.1% were cancelled.
- 13.9% suffered significant delays.
Your passenger rights with Turkish Airlines
Under EU and UK law (EC 261), Turkish Airlines's passengers are entitled to financial compensation in specific scenarios:
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Delayed Flights
If you arrived at your final destination over 3 hours late, you could claim from Turkish Airlines.
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Cancelled Flights
Turkish Airlines must compensate you if they cancelled your flight less than 14 days before departure.
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Denied Boarding
If Turkish Airlines overbooked the flight and denied you boarding against your will, you have full rights to compensation.
How much Turkish Airlines compensation can you get?
As a legacy carrier, Turkish Airlines operates many long-haul flights where the maximum €600 compensation applies. The payment tiers are:
- euro_symbol€250: For short flights up to 1,500km.
- euro_symbol€400: For EU flights over 1,500km, and non-EU flights between 1,500km and 3,500km.
- euro_symbol€600: For long-haul Turkish Airlines flights over 3,500km.
Lost baggage with Turkish Airlines
If Turkish Airlines loses or damages your luggage, you must fill out a Property Irregularity Report (PIR) before leaving the airport. You could be entitled to compensation under the Montreal Convention.
How to handle a Turkish Airlines disruption
Follow these steps if your Turkish Airlines flight is interrupted:
- 1 Keep your documents: Save your Turkish Airlines booking reference and boarding pass.
- 2 Ask for the reason: Ask Turkish Airlines staff at the gate exactly why the flight is delayed or cancelled.
- 3 Request care: Ask Turkish Airlines for food and drink vouchers during long waits.
- 4 Don't sign waivers: Be careful not to sign away your rights in exchange for Turkish Airlines air miles or vouchers.
- 5 Keep expense receipts: Keep receipts for any extra expenses incurred.
When Turkish Airlines cancels your flight
If Turkish Airlines cancels your flight abruptly, you have the right to either a full refund or an alternative flight to your destination. In addition, if you were informed less than 14 days prior, you can claim up to €600 in cash compensation.
Severe delays with Turkish Airlines
For flights delayed by more than 3 hours at arrival, Turkish Airlines is required by European law to pay compensation. The amount depends strictly on the flight distance, not the ticket price.
Bumpped from a Turkish Airlines flight?
Overbooking is a known practice. If Turkish Airlines denies you boarding due to overcapacity, you are entitled to the same high levels of compensation as if the flight had been cancelled.
When Turkish Airlines doesn't have to pay
Compensation is not applicable in 'extraordinary circumstances' – events outside of Turkish Airlines's control. Examples include severe adverse weather conditions, air traffic control restrictions, or medical emergencies. Turkish Airlines must prove these circumstances to deny your claim.
Can you claim for Turkish Airlines staff strikes?
Yes. If the strike involves Turkish Airlines's own employees, such as their pilots or cabin crew, it is considered within their control, and you are eligible for compensation.
Time limits for claiming against Turkish Airlines
Depending on the jurisdiction, you usually have between 3 to 6 years to submit your claim against Turkish Airlines for a past flight disruption.
Let us deal with Turkish Airlines
Don't get bogged down in Turkish Airlines's customer service queues. We operate on a 'No Win, No Fee' basis, meaning we take all the financial risk.