SunExpress delays: Know your rights
Flying with budget airlines like SunExpress (founded in 1989, headquartered in Antalya, Turquía) is a great way to save money, but when disruptions happen, cheap tickets shouldn't mean losing your rights.
Under European Regulation EC 261, the price of your ticket does not matter. If SunExpress delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Under European Regulation EC 261, the price of your ticket does not matter. If SunExpress delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Today's SunExpress flight tracking
Looking at 400 daily flights operated by SunExpress:
- 85% of flights departed on schedule.
- 1.9% were cancelled.
- 13.1% landed with delays.
Your EC 261 rights against SunExpress
Budget airlines must strictly adhere to the passenger rights established by law. You can claim from SunExpress if:
schedule
Delay > 3 Hours
If your SunExpress flight arrives at the destination gate over 3 hours late.
cancel
Cancellation
If SunExpress announces a cancellation less than two weeks before departure.
group_off
Overbooking
If SunExpress sold more tickets than seats and denies you boarding.
How much can SunExpress owe you?
Budget airlines like SunExpress mostly operate short-haul flights within Europe, where the standard €250 compensation applies, though longer flights earn more:
- euro_symbol€250: Most SunExpress flights (up to 1,500km).
- euro_symbol€400: For SunExpress flights between 1,500km and 3,500km.
- euro_symbol€600: Only applicable for flights over 3,500km.
SunExpress baggage issues
If your luggage doesn't appear on the carousel, report it to the SunExpress desk immediately and get a PIR form before leaving.
Action plan: SunExpress delays
Don't panic if your SunExpress flight is disrupted. Do this instead:
- 1 Save documents: Keep your SunExpress reference number and boarding pass safe.
- 2 Check the reason: Ask SunExpress staff why the flight is disrupted and note it down.
- 3 Ask for vouchers: Insist that SunExpress provides food and water if you wait more than 2 hours at the terminal.
- 4 Decline travel vouchers: SunExpress might offer air miles or small vouchers. Refuse them if you want cash compensation.
- 5 Keep receipts: Save receipts for taxis or hotels if SunExpress leaves you stranded overnight.
What if SunExpress cancels my flight?
You are legally entitled to either a full refund of your SunExpress ticket or a re-routing to your destination. Furthermore, if you weren't warned 14 days in advance, you can claim extra cash compensation.
Long delays with SunExpress
If you finally arrive at your destination with a delay exceeding 3 hours, SunExpress owes you money. The compensation is a fixed rate set by law.
Overbooked by SunExpress?
Like many carriers, SunExpress may occasionally overbook flights. If you are denied boarding, you are immediately eligible for compensation.
When is SunExpress exempt?
If the delay was caused by severe weather, airport security issues, or Air Traffic Control strikes, SunExpress is exempt from paying compensation. These are 'extraordinary circumstances'.
Strikes by SunExpress staff
If SunExpress's own pilots or cabin crews go on strike, this is within the airline's control. You are entitled to claim compensation.
How long to claim from SunExpress?
You don't have to claim immediately. Most European jurisdictions allow you to claim for SunExpress flights disrupted in the last 3-5 years.
Why use our service for SunExpress claims?
Claiming from budget airlines can involve endless automated emails and loops. We cut through the red tape. If we don't win your claim against SunExpress, you pay us nothing.