Premium flights, passenger rights: Your Singapore Airlines experience
Even established, full-service airlines like Singapore Airlines (founded in 1947, headquartered in Singapur) experience operational issues. When you book a flight with a premium carrier, you expect reliability.
If your Singapore Airlines flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
If your Singapore Airlines flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
Singapore Airlines Operational Performance
Based on our latest data, out of 2100 recent departures:
- 90% of Singapore Airlines flights departed on time.
- 0.8% were cancelled.
- 9.2% suffered significant delays.
Your passenger rights with Singapore Airlines
Under EU and UK law (EC 261), Singapore Airlines's passengers are entitled to financial compensation in specific scenarios:
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Delayed Flights
If you arrived at your final destination over 3 hours late, you could claim from Singapore Airlines.
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Cancelled Flights
Singapore Airlines must compensate you if they cancelled your flight less than 14 days before departure.
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Denied Boarding
If Singapore Airlines overbooked the flight and denied you boarding against your will, you have full rights to compensation.
How much Singapore Airlines compensation can you get?
As a legacy carrier, Singapore Airlines operates many long-haul flights where the maximum €600 compensation applies. The payment tiers are:
- euro_symbol€250: For short flights up to 1,500km.
- euro_symbol€400: For EU flights over 1,500km, and non-EU flights between 1,500km and 3,500km.
- euro_symbol€600: For long-haul Singapore Airlines flights over 3,500km.
Lost baggage with Singapore Airlines
If Singapore Airlines loses or damages your luggage, you must fill out a Property Irregularity Report (PIR) before leaving the airport. You could be entitled to compensation under the Montreal Convention.
How to handle a Singapore Airlines disruption
Follow these steps if your Singapore Airlines flight is interrupted:
- 1 Keep your documents: Save your Singapore Airlines booking reference and boarding pass.
- 2 Ask for the reason: Ask Singapore Airlines staff at the gate exactly why the flight is delayed or cancelled.
- 3 Request care: Ask Singapore Airlines for food and drink vouchers during long waits.
- 4 Don't sign waivers: Be careful not to sign away your rights in exchange for Singapore Airlines air miles or vouchers.
- 5 Keep expense receipts: Keep receipts for any extra expenses incurred.
When Singapore Airlines cancels your flight
If Singapore Airlines cancels your flight abruptly, you have the right to either a full refund or an alternative flight to your destination. In addition, if you were informed less than 14 days prior, you can claim up to €600 in cash compensation.
Severe delays with Singapore Airlines
For flights delayed by more than 3 hours at arrival, Singapore Airlines is required by European law to pay compensation. The amount depends strictly on the flight distance, not the ticket price.
Bumpped from a Singapore Airlines flight?
Overbooking is a known practice. If Singapore Airlines denies you boarding due to overcapacity, you are entitled to the same high levels of compensation as if the flight had been cancelled.
When Singapore Airlines doesn't have to pay
Compensation is not applicable in 'extraordinary circumstances' – events outside of Singapore Airlines's control. Examples include severe adverse weather conditions, air traffic control restrictions, or medical emergencies. Singapore Airlines must prove these circumstances to deny your claim.
Can you claim for Singapore Airlines staff strikes?
Yes. If the strike involves Singapore Airlines's own employees, such as their pilots or cabin crew, it is considered within their control, and you are eligible for compensation.
Time limits for claiming against Singapore Airlines
Depending on the jurisdiction, you usually have between 3 to 6 years to submit your claim against Singapore Airlines for a past flight disruption.
Let us deal with Singapore Airlines
Don't get bogged down in Singapore Airlines's customer service queues. We operate on a 'No Win, No Fee' basis, meaning we take all the financial risk.