Premium flights, passenger rights: Your Royal Air Maroc experience
Even established, full-service airlines like Royal Air Maroc (founded in 1957, headquartered in Casablanca, Marruecos) experience operational issues. When you book a flight with a premium carrier, you expect reliability.
If your Royal Air Maroc flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
If your Royal Air Maroc flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
Royal Air Maroc Operational Performance
Based on our latest data, out of 1800 recent departures:
- 81% of Royal Air Maroc flights departed on time.
- 2.9% were cancelled.
- 16.1% suffered significant delays.
Your passenger rights with Royal Air Maroc
Under EU and UK law (EC 261), Royal Air Maroc's passengers are entitled to financial compensation in specific scenarios:
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Delayed Flights
If you arrived at your final destination over 3 hours late, you could claim from Royal Air Maroc.
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Cancelled Flights
Royal Air Maroc must compensate you if they cancelled your flight less than 14 days before departure.
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Denied Boarding
If Royal Air Maroc overbooked the flight and denied you boarding against your will, you have full rights to compensation.
How much Royal Air Maroc compensation can you get?
As a legacy carrier, Royal Air Maroc operates many long-haul flights where the maximum €600 compensation applies. The payment tiers are:
- euro_symbol€250: For short flights up to 1,500km.
- euro_symbol€400: For EU flights over 1,500km, and non-EU flights between 1,500km and 3,500km.
- euro_symbol€600: For long-haul Royal Air Maroc flights over 3,500km.
Lost baggage with Royal Air Maroc
If Royal Air Maroc loses or damages your luggage, you must fill out a Property Irregularity Report (PIR) before leaving the airport. You could be entitled to compensation under the Montreal Convention.
How to handle a Royal Air Maroc disruption
Follow these steps if your Royal Air Maroc flight is interrupted:
- 1 Keep your documents: Save your Royal Air Maroc booking reference and boarding pass.
- 2 Ask for the reason: Ask Royal Air Maroc staff at the gate exactly why the flight is delayed or cancelled.
- 3 Request care: Ask Royal Air Maroc for food and drink vouchers during long waits.
- 4 Don't sign waivers: Be careful not to sign away your rights in exchange for Royal Air Maroc air miles or vouchers.
- 5 Keep expense receipts: Keep receipts for any extra expenses incurred.
When Royal Air Maroc cancels your flight
If Royal Air Maroc cancels your flight abruptly, you have the right to either a full refund or an alternative flight to your destination. In addition, if you were informed less than 14 days prior, you can claim up to €600 in cash compensation.
Severe delays with Royal Air Maroc
For flights delayed by more than 3 hours at arrival, Royal Air Maroc is required by European law to pay compensation. The amount depends strictly on the flight distance, not the ticket price.
Bumpped from a Royal Air Maroc flight?
Overbooking is a known practice. If Royal Air Maroc denies you boarding due to overcapacity, you are entitled to the same high levels of compensation as if the flight had been cancelled.
When Royal Air Maroc doesn't have to pay
Compensation is not applicable in 'extraordinary circumstances' – events outside of Royal Air Maroc's control. Examples include severe adverse weather conditions, air traffic control restrictions, or medical emergencies. Royal Air Maroc must prove these circumstances to deny your claim.
Can you claim for Royal Air Maroc staff strikes?
Yes. If the strike involves Royal Air Maroc's own employees, such as their pilots or cabin crew, it is considered within their control, and you are eligible for compensation.
Time limits for claiming against Royal Air Maroc
Depending on the jurisdiction, you usually have between 3 to 6 years to submit your claim against Royal Air Maroc for a past flight disruption.
Let us deal with Royal Air Maroc
Don't get bogged down in Royal Air Maroc's customer service queues. We operate on a 'No Win, No Fee' basis, meaning we take all the financial risk.