Norwegian delays: Know your rights
Flying with budget airlines like Norwegian (founded in 1993, headquartered in Fornebu, Noruega) is a great way to save money, but when disruptions happen, cheap tickets shouldn't mean losing your rights.
Under European Regulation EC 261, the price of your ticket does not matter. If Norwegian delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Under European Regulation EC 261, the price of your ticket does not matter. If Norwegian delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Today's Norwegian flight tracking
Looking at 2800 daily flights operated by Norwegian:
- 84% of flights departed on schedule.
- 2.4% were cancelled.
- 13.6% landed with delays.
Your EC 261 rights against Norwegian
Budget airlines must strictly adhere to the passenger rights established by law. You can claim from Norwegian if:
schedule
Delay > 3 Hours
If your Norwegian flight arrives at the destination gate over 3 hours late.
cancel
Cancellation
If Norwegian announces a cancellation less than two weeks before departure.
group_off
Overbooking
If Norwegian sold more tickets than seats and denies you boarding.
How much can Norwegian owe you?
Budget airlines like Norwegian mostly operate short-haul flights within Europe, where the standard €250 compensation applies, though longer flights earn more:
- euro_symbol€250: Most Norwegian flights (up to 1,500km).
- euro_symbol€400: For Norwegian flights between 1,500km and 3,500km.
- euro_symbol€600: Only applicable for flights over 3,500km.
Norwegian baggage issues
If your luggage doesn't appear on the carousel, report it to the Norwegian desk immediately and get a PIR form before leaving.
Action plan: Norwegian delays
Don't panic if your Norwegian flight is disrupted. Do this instead:
- 1 Save documents: Keep your Norwegian reference number and boarding pass safe.
- 2 Check the reason: Ask Norwegian staff why the flight is disrupted and note it down.
- 3 Ask for vouchers: Insist that Norwegian provides food and water if you wait more than 2 hours at the terminal.
- 4 Decline travel vouchers: Norwegian might offer air miles or small vouchers. Refuse them if you want cash compensation.
- 5 Keep receipts: Save receipts for taxis or hotels if Norwegian leaves you stranded overnight.
What if Norwegian cancels my flight?
You are legally entitled to either a full refund of your Norwegian ticket or a re-routing to your destination. Furthermore, if you weren't warned 14 days in advance, you can claim extra cash compensation.
Long delays with Norwegian
If you finally arrive at your destination with a delay exceeding 3 hours, Norwegian owes you money. The compensation is a fixed rate set by law.
Overbooked by Norwegian?
Like many carriers, Norwegian may occasionally overbook flights. If you are denied boarding, you are immediately eligible for compensation.
When is Norwegian exempt?
If the delay was caused by severe weather, airport security issues, or Air Traffic Control strikes, Norwegian is exempt from paying compensation. These are 'extraordinary circumstances'.
Strikes by Norwegian staff
If Norwegian's own pilots or cabin crews go on strike, this is within the airline's control. You are entitled to claim compensation.
How long to claim from Norwegian?
You don't have to claim immediately. Most European jurisdictions allow you to claim for Norwegian flights disrupted in the last 3-5 years.
Why use our service for Norwegian claims?
Claiming from budget airlines can involve endless automated emails and loops. We cut through the red tape. If we don't win your claim against Norwegian, you pay us nothing.