Your rights as a Neos passenger
Regional and specialized airlines like Neos (founded in 2001, headquartered in Somma Lombardo, Italia) are crucial for connecting smaller airports and specific destinations.
However, when your Neos flight is severely delayed or cancelled, European law (EC 261) ensures you are financially protected. You could be entitled to up to €600 in compensation, and our legal team is ready to pursue your claim.
However, when your Neos flight is severely delayed or cancelled, European law (EC 261) ensures you are financially protected. You could be entitled to up to €600 in compensation, and our legal team is ready to pursue your claim.
Neos Flights: Recent Stats
Analyzing 200 tracked Neos flights:
- 82% achieved on-time performance.
- 2.9% were regrettably cancelled.
- 15.1% faced delays.
What does EC 261 mean for Neos passengers?
This regulation legally requires Neos to compensate passengers when flights go wrong. You can claim for:
schedule
Delays
If your Neos flight reaches its destination over 3 hours late.
cancel
Cancellations
If Neos cancels the flight with less than 14 days notice.
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Overbooking
If you are 'bumped' from a Neos flight against your will.
Compensation amounts for Neos
Regional carriers like Neos excel at short distances, where the standard €250 compensation usually applies:
- euro_symbol€250: Most regional Neos flights under 1,500km.
- euro_symbol€400: Flights between 1,500km and 3,500km.
- euro_symbol€600: Flights over 3,500km.
Neos lost luggage
Always submit a PIR report at the airport desk if Neos loses your bags to secure your rights.
Steps to take if Neos is delayed
Keep calm and gather your evidence against Neos:
- 1 Keep everything: Retain your boarding pass and booking email from Neos.
- 2 Get the facts: Ask the gate agents the exact reason why Neos is delayed.
- 3 Basic rights: Request that Neos provides food vouchers if the wait is long.
- 4 No vouchers: Do not accept Neos travel vouchers instead of cash.
- 5 Keep receipts: Log all extra expenses you suffer due to the disruption.
Cancellations by Neos
Neos must offer you an alternative flight or a full refund. Additonally, if they didn't warn you 14 days in advance, compensation is due under EC 261.
Claiming for Neos delays
The threshold is 3 hours. If you land with a delay greater than 3 hours, Neos is legally bound to compensate you.
Denied boarding by Neos
If you are a victim of overbooking by Neos, your right to a cash payout is automatically triggered.
When Neos refuses to pay
Neos will not pay if the delay was caused by weather, air traffic control, or other 'extraordinary circumstances' beyond their control.
Are Neos strikes covered?
Yes, you can claim if the strike is conducted by Neos's direct employees.
Claim deadline for Neos
You can usually claim for old Neos flights from the past 3 to 6 years, depending on the specific national law.
We hold Neos accountable
We make the process simple. Our 'No Win, No Fee' guarantee means you never pay out of pocket to fight Neos.