Level delays: Know your rights
Flying with budget airlines like Level (founded in 2017, headquartered in El Prat de Llobregat, España) is a great way to save money, but when disruptions happen, cheap tickets shouldn't mean losing your rights.
Under European Regulation EC 261, the price of your ticket does not matter. If Level delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Under European Regulation EC 261, the price of your ticket does not matter. If Level delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Today's Level flight tracking
Looking at 30 daily flights operated by Level:
- 84% of flights departed on schedule.
- 2.1% were cancelled.
- 13.9% landed with delays.
Your EC 261 rights against Level
Budget airlines must strictly adhere to the passenger rights established by law. You can claim from Level if:
schedule
Delay > 3 Hours
If your Level flight arrives at the destination gate over 3 hours late.
cancel
Cancellation
If Level announces a cancellation less than two weeks before departure.
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Overbooking
If Level sold more tickets than seats and denies you boarding.
How much can Level owe you?
Budget airlines like Level mostly operate short-haul flights within Europe, where the standard €250 compensation applies, though longer flights earn more:
- euro_symbol€250: Most Level flights (up to 1,500km).
- euro_symbol€400: For Level flights between 1,500km and 3,500km.
- euro_symbol€600: Only applicable for flights over 3,500km.
Level baggage issues
If your luggage doesn't appear on the carousel, report it to the Level desk immediately and get a PIR form before leaving.
Action plan: Level delays
Don't panic if your Level flight is disrupted. Do this instead:
- 1 Save documents: Keep your Level reference number and boarding pass safe.
- 2 Check the reason: Ask Level staff why the flight is disrupted and note it down.
- 3 Ask for vouchers: Insist that Level provides food and water if you wait more than 2 hours at the terminal.
- 4 Decline travel vouchers: Level might offer air miles or small vouchers. Refuse them if you want cash compensation.
- 5 Keep receipts: Save receipts for taxis or hotels if Level leaves you stranded overnight.
What if Level cancels my flight?
You are legally entitled to either a full refund of your Level ticket or a re-routing to your destination. Furthermore, if you weren't warned 14 days in advance, you can claim extra cash compensation.
Long delays with Level
If you finally arrive at your destination with a delay exceeding 3 hours, Level owes you money. The compensation is a fixed rate set by law.
Overbooked by Level?
Like many carriers, Level may occasionally overbook flights. If you are denied boarding, you are immediately eligible for compensation.
When is Level exempt?
If the delay was caused by severe weather, airport security issues, or Air Traffic Control strikes, Level is exempt from paying compensation. These are 'extraordinary circumstances'.
Strikes by Level staff
If Level's own pilots or cabin crews go on strike, this is within the airline's control. You are entitled to claim compensation.
How long to claim from Level?
You don't have to claim immediately. Most European jurisdictions allow you to claim for Level flights disrupted in the last 3-5 years.
Why use our service for Level claims?
Claiming from budget airlines can involve endless automated emails and loops. We cut through the red tape. If we don't win your claim against Level, you pay us nothing.