Jet2.com delays: Know your rights
Flying with budget airlines like Jet2.com (founded in 2002, headquartered in Leeds, Reino Unido) is a great way to save money, but when disruptions happen, cheap tickets shouldn't mean losing your rights.
Under European Regulation EC 261, the price of your ticket does not matter. If Jet2.com delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Under European Regulation EC 261, the price of your ticket does not matter. If Jet2.com delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Today's Jet2.com flight tracking
Looking at 1800 daily flights operated by Jet2.com:
- 85% of flights departed on schedule.
- 2.1% were cancelled.
- 12.9% landed with delays.
Your EC 261 rights against Jet2.com
Budget airlines must strictly adhere to the passenger rights established by law. You can claim from Jet2.com if:
schedule
Delay > 3 Hours
If your Jet2.com flight arrives at the destination gate over 3 hours late.
cancel
Cancellation
If Jet2.com announces a cancellation less than two weeks before departure.
group_off
Overbooking
If Jet2.com sold more tickets than seats and denies you boarding.
How much can Jet2.com owe you?
Budget airlines like Jet2.com mostly operate short-haul flights within Europe, where the standard €250 compensation applies, though longer flights earn more:
- euro_symbol€250: Most Jet2.com flights (up to 1,500km).
- euro_symbol€400: For Jet2.com flights between 1,500km and 3,500km.
- euro_symbol€600: Only applicable for flights over 3,500km.
Jet2.com baggage issues
If your luggage doesn't appear on the carousel, report it to the Jet2.com desk immediately and get a PIR form before leaving.
Action plan: Jet2.com delays
Don't panic if your Jet2.com flight is disrupted. Do this instead:
- 1 Save documents: Keep your Jet2.com reference number and boarding pass safe.
- 2 Check the reason: Ask Jet2.com staff why the flight is disrupted and note it down.
- 3 Ask for vouchers: Insist that Jet2.com provides food and water if you wait more than 2 hours at the terminal.
- 4 Decline travel vouchers: Jet2.com might offer air miles or small vouchers. Refuse them if you want cash compensation.
- 5 Keep receipts: Save receipts for taxis or hotels if Jet2.com leaves you stranded overnight.
What if Jet2.com cancels my flight?
You are legally entitled to either a full refund of your Jet2.com ticket or a re-routing to your destination. Furthermore, if you weren't warned 14 days in advance, you can claim extra cash compensation.
Long delays with Jet2.com
If you finally arrive at your destination with a delay exceeding 3 hours, Jet2.com owes you money. The compensation is a fixed rate set by law.
Overbooked by Jet2.com?
Like many carriers, Jet2.com may occasionally overbook flights. If you are denied boarding, you are immediately eligible for compensation.
When is Jet2.com exempt?
If the delay was caused by severe weather, airport security issues, or Air Traffic Control strikes, Jet2.com is exempt from paying compensation. These are 'extraordinary circumstances'.
Strikes by Jet2.com staff
If Jet2.com's own pilots or cabin crews go on strike, this is within the airline's control. You are entitled to claim compensation.
How long to claim from Jet2.com?
You don't have to claim immediately. Most European jurisdictions allow you to claim for Jet2.com flights disrupted in the last 3-5 years.
Why use our service for Jet2.com claims?
Claiming from budget airlines can involve endless automated emails and loops. We cut through the red tape. If we don't win your claim against Jet2.com, you pay us nothing.