IndiGo delays: Know your rights
Flying with budget airlines like IndiGo (founded in 2006, headquartered in Gurugram, India) is a great way to save money, but when disruptions happen, cheap tickets shouldn't mean losing your rights.
Under European Regulation EC 261, the price of your ticket does not matter. If IndiGo delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Under European Regulation EC 261, the price of your ticket does not matter. If IndiGo delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Today's IndiGo flight tracking
Looking at 12000 daily flights operated by IndiGo:
- 88% of flights departed on schedule.
- 1.5% were cancelled.
- 10.5% landed with delays.
Your EC 261 rights against IndiGo
Budget airlines must strictly adhere to the passenger rights established by law. You can claim from IndiGo if:
schedule
Delay > 3 Hours
If your IndiGo flight arrives at the destination gate over 3 hours late.
cancel
Cancellation
If IndiGo announces a cancellation less than two weeks before departure.
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Overbooking
If IndiGo sold more tickets than seats and denies you boarding.
How much can IndiGo owe you?
Budget airlines like IndiGo mostly operate short-haul flights within Europe, where the standard €250 compensation applies, though longer flights earn more:
- euro_symbol€250: Most IndiGo flights (up to 1,500km).
- euro_symbol€400: For IndiGo flights between 1,500km and 3,500km.
- euro_symbol€600: Only applicable for flights over 3,500km.
IndiGo baggage issues
If your luggage doesn't appear on the carousel, report it to the IndiGo desk immediately and get a PIR form before leaving.
Action plan: IndiGo delays
Don't panic if your IndiGo flight is disrupted. Do this instead:
- 1 Save documents: Keep your IndiGo reference number and boarding pass safe.
- 2 Check the reason: Ask IndiGo staff why the flight is disrupted and note it down.
- 3 Ask for vouchers: Insist that IndiGo provides food and water if you wait more than 2 hours at the terminal.
- 4 Decline travel vouchers: IndiGo might offer air miles or small vouchers. Refuse them if you want cash compensation.
- 5 Keep receipts: Save receipts for taxis or hotels if IndiGo leaves you stranded overnight.
What if IndiGo cancels my flight?
You are legally entitled to either a full refund of your IndiGo ticket or a re-routing to your destination. Furthermore, if you weren't warned 14 days in advance, you can claim extra cash compensation.
Long delays with IndiGo
If you finally arrive at your destination with a delay exceeding 3 hours, IndiGo owes you money. The compensation is a fixed rate set by law.
Overbooked by IndiGo?
Like many carriers, IndiGo may occasionally overbook flights. If you are denied boarding, you are immediately eligible for compensation.
When is IndiGo exempt?
If the delay was caused by severe weather, airport security issues, or Air Traffic Control strikes, IndiGo is exempt from paying compensation. These are 'extraordinary circumstances'.
Strikes by IndiGo staff
If IndiGo's own pilots or cabin crews go on strike, this is within the airline's control. You are entitled to claim compensation.
How long to claim from IndiGo?
You don't have to claim immediately. Most European jurisdictions allow you to claim for IndiGo flights disrupted in the last 3-5 years.
Why use our service for IndiGo claims?
Claiming from budget airlines can involve endless automated emails and loops. We cut through the red tape. If we don't win your claim against IndiGo, you pay us nothing.