Premium flights, passenger rights: Your China Eastern Airlines experience
Even established, full-service airlines like China Eastern Airlines (founded in 1988, headquartered in Shanghái, China) experience operational issues. When you book a flight with a premium carrier, you expect reliability.
If your China Eastern Airlines flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
If your China Eastern Airlines flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
China Eastern Airlines Operational Performance
Based on our latest data, out of 14500 recent departures:
- 80% of China Eastern Airlines flights departed on time.
- 4.5% were cancelled.
- 15.5% suffered significant delays.
Your passenger rights with China Eastern Airlines
Under EU and UK law (EC 261), China Eastern Airlines's passengers are entitled to financial compensation in specific scenarios:
schedule
Delayed Flights
If you arrived at your final destination over 3 hours late, you could claim from China Eastern Airlines.
cancel
Cancelled Flights
China Eastern Airlines must compensate you if they cancelled your flight less than 14 days before departure.
group_off
Denied Boarding
If China Eastern Airlines overbooked the flight and denied you boarding against your will, you have full rights to compensation.
How much China Eastern Airlines compensation can you get?
As a legacy carrier, China Eastern Airlines operates many long-haul flights where the maximum €600 compensation applies. The payment tiers are:
- euro_symbol€250: For short flights up to 1,500km.
- euro_symbol€400: For EU flights over 1,500km, and non-EU flights between 1,500km and 3,500km.
- euro_symbol€600: For long-haul China Eastern Airlines flights over 3,500km.
Lost baggage with China Eastern Airlines
If China Eastern Airlines loses or damages your luggage, you must fill out a Property Irregularity Report (PIR) before leaving the airport. You could be entitled to compensation under the Montreal Convention.
How to handle a China Eastern Airlines disruption
Follow these steps if your China Eastern Airlines flight is interrupted:
- 1 Keep your documents: Save your China Eastern Airlines booking reference and boarding pass.
- 2 Ask for the reason: Ask China Eastern Airlines staff at the gate exactly why the flight is delayed or cancelled.
- 3 Request care: Ask China Eastern Airlines for food and drink vouchers during long waits.
- 4 Don't sign waivers: Be careful not to sign away your rights in exchange for China Eastern Airlines air miles or vouchers.
- 5 Keep expense receipts: Keep receipts for any extra expenses incurred.
When China Eastern Airlines cancels your flight
If China Eastern Airlines cancels your flight abruptly, you have the right to either a full refund or an alternative flight to your destination. In addition, if you were informed less than 14 days prior, you can claim up to €600 in cash compensation.
Severe delays with China Eastern Airlines
For flights delayed by more than 3 hours at arrival, China Eastern Airlines is required by European law to pay compensation. The amount depends strictly on the flight distance, not the ticket price.
Bumpped from a China Eastern Airlines flight?
Overbooking is a known practice. If China Eastern Airlines denies you boarding due to overcapacity, you are entitled to the same high levels of compensation as if the flight had been cancelled.
When China Eastern Airlines doesn't have to pay
Compensation is not applicable in 'extraordinary circumstances' – events outside of China Eastern Airlines's control. Examples include severe adverse weather conditions, air traffic control restrictions, or medical emergencies. China Eastern Airlines must prove these circumstances to deny your claim.
Can you claim for China Eastern Airlines staff strikes?
Yes. If the strike involves China Eastern Airlines's own employees, such as their pilots or cabin crew, it is considered within their control, and you are eligible for compensation.
Time limits for claiming against China Eastern Airlines
Depending on the jurisdiction, you usually have between 3 to 6 years to submit your claim against China Eastern Airlines for a past flight disruption.
Let us deal with China Eastern Airlines
Don't get bogged down in China Eastern Airlines's customer service queues. We operate on a 'No Win, No Fee' basis, meaning we take all the financial risk.