Premium flights, passenger rights: Your Austrian Airlines experience
Even established, full-service airlines like Austrian Airlines (founded in 1957, headquartered in Viena, Austria) experience operational issues. When you book a flight with a premium carrier, you expect reliability.
If your Austrian Airlines flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
If your Austrian Airlines flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
Austrian Airlines Operational Performance
Based on our latest data, out of 1600 recent departures:
- 85% of Austrian Airlines flights departed on time.
- 2.7% were cancelled.
- 12.3% suffered significant delays.
Your passenger rights with Austrian Airlines
Under EU and UK law (EC 261), Austrian Airlines's passengers are entitled to financial compensation in specific scenarios:
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Delayed Flights
If you arrived at your final destination over 3 hours late, you could claim from Austrian Airlines.
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Cancelled Flights
Austrian Airlines must compensate you if they cancelled your flight less than 14 days before departure.
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Denied Boarding
If Austrian Airlines overbooked the flight and denied you boarding against your will, you have full rights to compensation.
How much Austrian Airlines compensation can you get?
As a legacy carrier, Austrian Airlines operates many long-haul flights where the maximum €600 compensation applies. The payment tiers are:
- euro_symbol€250: For short flights up to 1,500km.
- euro_symbol€400: For EU flights over 1,500km, and non-EU flights between 1,500km and 3,500km.
- euro_symbol€600: For long-haul Austrian Airlines flights over 3,500km.
Lost baggage with Austrian Airlines
If Austrian Airlines loses or damages your luggage, you must fill out a Property Irregularity Report (PIR) before leaving the airport. You could be entitled to compensation under the Montreal Convention.
How to handle a Austrian Airlines disruption
Follow these steps if your Austrian Airlines flight is interrupted:
- 1 Keep your documents: Save your Austrian Airlines booking reference and boarding pass.
- 2 Ask for the reason: Ask Austrian Airlines staff at the gate exactly why the flight is delayed or cancelled.
- 3 Request care: Ask Austrian Airlines for food and drink vouchers during long waits.
- 4 Don't sign waivers: Be careful not to sign away your rights in exchange for Austrian Airlines air miles or vouchers.
- 5 Keep expense receipts: Keep receipts for any extra expenses incurred.
When Austrian Airlines cancels your flight
If Austrian Airlines cancels your flight abruptly, you have the right to either a full refund or an alternative flight to your destination. In addition, if you were informed less than 14 days prior, you can claim up to €600 in cash compensation.
Severe delays with Austrian Airlines
For flights delayed by more than 3 hours at arrival, Austrian Airlines is required by European law to pay compensation. The amount depends strictly on the flight distance, not the ticket price.
Bumpped from a Austrian Airlines flight?
Overbooking is a known practice. If Austrian Airlines denies you boarding due to overcapacity, you are entitled to the same high levels of compensation as if the flight had been cancelled.
When Austrian Airlines doesn't have to pay
Compensation is not applicable in 'extraordinary circumstances' – events outside of Austrian Airlines's control. Examples include severe adverse weather conditions, air traffic control restrictions, or medical emergencies. Austrian Airlines must prove these circumstances to deny your claim.
Can you claim for Austrian Airlines staff strikes?
Yes. If the strike involves Austrian Airlines's own employees, such as their pilots or cabin crew, it is considered within their control, and you are eligible for compensation.
Time limits for claiming against Austrian Airlines
Depending on the jurisdiction, you usually have between 3 to 6 years to submit your claim against Austrian Airlines for a past flight disruption.
Let us deal with Austrian Airlines
Don't get bogged down in Austrian Airlines's customer service queues. We operate on a 'No Win, No Fee' basis, meaning we take all the financial risk.