Air Transat delays: Know your rights
Flying with budget airlines like Air Transat (founded in 1986, headquartered in Montreal, Canadá) is a great way to save money, but when disruptions happen, cheap tickets shouldn't mean losing your rights.
Under European Regulation EC 261, the price of your ticket does not matter. If Air Transat delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Under European Regulation EC 261, the price of your ticket does not matter. If Air Transat delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Today's Air Transat flight tracking
Looking at 800 daily flights operated by Air Transat:
- 82% of flights departed on schedule.
- 2.8% were cancelled.
- 15.2% landed with delays.
Your EC 261 rights against Air Transat
Budget airlines must strictly adhere to the passenger rights established by law. You can claim from Air Transat if:
schedule
Delay > 3 Hours
If your Air Transat flight arrives at the destination gate over 3 hours late.
cancel
Cancellation
If Air Transat announces a cancellation less than two weeks before departure.
group_off
Overbooking
If Air Transat sold more tickets than seats and denies you boarding.
How much can Air Transat owe you?
Budget airlines like Air Transat mostly operate short-haul flights within Europe, where the standard €250 compensation applies, though longer flights earn more:
- euro_symbol€250: Most Air Transat flights (up to 1,500km).
- euro_symbol€400: For Air Transat flights between 1,500km and 3,500km.
- euro_symbol€600: Only applicable for flights over 3,500km.
Air Transat baggage issues
If your luggage doesn't appear on the carousel, report it to the Air Transat desk immediately and get a PIR form before leaving.
Action plan: Air Transat delays
Don't panic if your Air Transat flight is disrupted. Do this instead:
- 1 Save documents: Keep your Air Transat reference number and boarding pass safe.
- 2 Check the reason: Ask Air Transat staff why the flight is disrupted and note it down.
- 3 Ask for vouchers: Insist that Air Transat provides food and water if you wait more than 2 hours at the terminal.
- 4 Decline travel vouchers: Air Transat might offer air miles or small vouchers. Refuse them if you want cash compensation.
- 5 Keep receipts: Save receipts for taxis or hotels if Air Transat leaves you stranded overnight.
What if Air Transat cancels my flight?
You are legally entitled to either a full refund of your Air Transat ticket or a re-routing to your destination. Furthermore, if you weren't warned 14 days in advance, you can claim extra cash compensation.
Long delays with Air Transat
If you finally arrive at your destination with a delay exceeding 3 hours, Air Transat owes you money. The compensation is a fixed rate set by law.
Overbooked by Air Transat?
Like many carriers, Air Transat may occasionally overbook flights. If you are denied boarding, you are immediately eligible for compensation.
When is Air Transat exempt?
If the delay was caused by severe weather, airport security issues, or Air Traffic Control strikes, Air Transat is exempt from paying compensation. These are 'extraordinary circumstances'.
Strikes by Air Transat staff
If Air Transat's own pilots or cabin crews go on strike, this is within the airline's control. You are entitled to claim compensation.
How long to claim from Air Transat?
You don't have to claim immediately. Most European jurisdictions allow you to claim for Air Transat flights disrupted in the last 3-5 years.
Why use our service for Air Transat claims?
Claiming from budget airlines can involve endless automated emails and loops. We cut through the red tape. If we don't win your claim against Air Transat, you pay us nothing.