Your rights as a Xfly passenger
Regional and specialized airlines like Xfly (founded in 2015, headquartered in Tallin, Estonia) are crucial for connecting smaller airports and specific destinations.
However, when your Xfly flight is severely delayed or cancelled, European law (EC 261) ensures you are financially protected. You could be entitled to up to €600 in compensation, and our legal team is ready to pursue your claim.
However, when your Xfly flight is severely delayed or cancelled, European law (EC 261) ensures you are financially protected. You could be entitled to up to €600 in compensation, and our legal team is ready to pursue your claim.
Xfly Flights: Recent Stats
Analyzing 100 tracked Xfly flights:
- 85% achieved on-time performance.
- 1.8% were regrettably cancelled.
- 13.2% faced delays.
What does EC 261 mean for Xfly passengers?
This regulation legally requires Xfly to compensate passengers when flights go wrong. You can claim for:
schedule
Delays
If your Xfly flight reaches its destination over 3 hours late.
cancel
Cancellations
If Xfly cancels the flight with less than 14 days notice.
group_off
Overbooking
If you are 'bumped' from a Xfly flight against your will.
Compensation amounts for Xfly
Regional carriers like Xfly excel at short distances, where the standard €250 compensation usually applies:
- euro_symbol€250: Most regional Xfly flights under 1,500km.
- euro_symbol€400: Flights between 1,500km and 3,500km.
- euro_symbol€600: Flights over 3,500km.
Xfly lost luggage
Always submit a PIR report at the airport desk if Xfly loses your bags to secure your rights.
Steps to take if Xfly is delayed
Keep calm and gather your evidence against Xfly:
- 1 Keep everything: Retain your boarding pass and booking email from Xfly.
- 2 Get the facts: Ask the gate agents the exact reason why Xfly is delayed.
- 3 Basic rights: Request that Xfly provides food vouchers if the wait is long.
- 4 No vouchers: Do not accept Xfly travel vouchers instead of cash.
- 5 Keep receipts: Log all extra expenses you suffer due to the disruption.
Cancellations by Xfly
Xfly must offer you an alternative flight or a full refund. Additonally, if they didn't warn you 14 days in advance, compensation is due under EC 261.
Claiming for Xfly delays
The threshold is 3 hours. If you land with a delay greater than 3 hours, Xfly is legally bound to compensate you.
Denied boarding by Xfly
If you are a victim of overbooking by Xfly, your right to a cash payout is automatically triggered.
When Xfly refuses to pay
Xfly will not pay if the delay was caused by weather, air traffic control, or other 'extraordinary circumstances' beyond their control.
Are Xfly strikes covered?
Yes, you can claim if the strike is conducted by Xfly's direct employees.
Claim deadline for Xfly
You can usually claim for old Xfly flights from the past 3 to 6 years, depending on the specific national law.
We hold Xfly accountable
We make the process simple. Our 'No Win, No Fee' guarantee means you never pay out of pocket to fight Xfly.