Your rights as a Volotea passenger
Regional and specialized airlines like Volotea (founded in 2011, headquartered in Castrillón, España) are crucial for connecting smaller airports and specific destinations.
However, when your Volotea flight is severely delayed or cancelled, European law (EC 261) ensures you are financially protected. You could be entitled to up to €600 in compensation, and our legal team is ready to pursue your claim.
However, when your Volotea flight is severely delayed or cancelled, European law (EC 261) ensures you are financially protected. You could be entitled to up to €600 in compensation, and our legal team is ready to pursue your claim.
Volotea Flights: Recent Stats
Analyzing 1100 tracked Volotea flights:
- 82% achieved on-time performance.
- 3.5% were regrettably cancelled.
- 14.5% faced delays.
What does EC 261 mean for Volotea passengers?
This regulation legally requires Volotea to compensate passengers when flights go wrong. You can claim for:
schedule
Delays
If your Volotea flight reaches its destination over 3 hours late.
cancel
Cancellations
If Volotea cancels the flight with less than 14 days notice.
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Overbooking
If you are 'bumped' from a Volotea flight against your will.
Compensation amounts for Volotea
Regional carriers like Volotea excel at short distances, where the standard €250 compensation usually applies:
- euro_symbol€250: Most regional Volotea flights under 1,500km.
- euro_symbol€400: Flights between 1,500km and 3,500km.
- euro_symbol€600: Flights over 3,500km.
Volotea lost luggage
Always submit a PIR report at the airport desk if Volotea loses your bags to secure your rights.
Steps to take if Volotea is delayed
Keep calm and gather your evidence against Volotea:
- 1 Keep everything: Retain your boarding pass and booking email from Volotea.
- 2 Get the facts: Ask the gate agents the exact reason why Volotea is delayed.
- 3 Basic rights: Request that Volotea provides food vouchers if the wait is long.
- 4 No vouchers: Do not accept Volotea travel vouchers instead of cash.
- 5 Keep receipts: Log all extra expenses you suffer due to the disruption.
Cancellations by Volotea
Volotea must offer you an alternative flight or a full refund. Additonally, if they didn't warn you 14 days in advance, compensation is due under EC 261.
Claiming for Volotea delays
The threshold is 3 hours. If you land with a delay greater than 3 hours, Volotea is legally bound to compensate you.
Denied boarding by Volotea
If you are a victim of overbooking by Volotea, your right to a cash payout is automatically triggered.
When Volotea refuses to pay
Volotea will not pay if the delay was caused by weather, air traffic control, or other 'extraordinary circumstances' beyond their control.
Are Volotea strikes covered?
Yes, you can claim if the strike is conducted by Volotea's direct employees.
Claim deadline for Volotea
You can usually claim for old Volotea flights from the past 3 to 6 years, depending on the specific national law.
We hold Volotea accountable
We make the process simple. Our 'No Win, No Fee' guarantee means you never pay out of pocket to fight Volotea.