Volaris delays: Know your rights
Flying with budget airlines like Volaris (founded in 2005, headquartered in Ciudad de México, México) is a great way to save money, but when disruptions happen, cheap tickets shouldn't mean losing your rights.
Under European Regulation EC 261, the price of your ticket does not matter. If Volaris delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Under European Regulation EC 261, the price of your ticket does not matter. If Volaris delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Today's Volaris flight tracking
Looking at 2800 daily flights operated by Volaris:
- 83% of flights departed on schedule.
- 2.6% were cancelled.
- 14.4% landed with delays.
Your EC 261 rights against Volaris
Budget airlines must strictly adhere to the passenger rights established by law. You can claim from Volaris if:
schedule
Delay > 3 Hours
If your Volaris flight arrives at the destination gate over 3 hours late.
cancel
Cancellation
If Volaris announces a cancellation less than two weeks before departure.
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Overbooking
If Volaris sold more tickets than seats and denies you boarding.
How much can Volaris owe you?
Budget airlines like Volaris mostly operate short-haul flights within Europe, where the standard €250 compensation applies, though longer flights earn more:
- euro_symbol€250: Most Volaris flights (up to 1,500km).
- euro_symbol€400: For Volaris flights between 1,500km and 3,500km.
- euro_symbol€600: Only applicable for flights over 3,500km.
Volaris baggage issues
If your luggage doesn't appear on the carousel, report it to the Volaris desk immediately and get a PIR form before leaving.
Action plan: Volaris delays
Don't panic if your Volaris flight is disrupted. Do this instead:
- 1 Save documents: Keep your Volaris reference number and boarding pass safe.
- 2 Check the reason: Ask Volaris staff why the flight is disrupted and note it down.
- 3 Ask for vouchers: Insist that Volaris provides food and water if you wait more than 2 hours at the terminal.
- 4 Decline travel vouchers: Volaris might offer air miles or small vouchers. Refuse them if you want cash compensation.
- 5 Keep receipts: Save receipts for taxis or hotels if Volaris leaves you stranded overnight.
What if Volaris cancels my flight?
You are legally entitled to either a full refund of your Volaris ticket or a re-routing to your destination. Furthermore, if you weren't warned 14 days in advance, you can claim extra cash compensation.
Long delays with Volaris
If you finally arrive at your destination with a delay exceeding 3 hours, Volaris owes you money. The compensation is a fixed rate set by law.
Overbooked by Volaris?
Like many carriers, Volaris may occasionally overbook flights. If you are denied boarding, you are immediately eligible for compensation.
When is Volaris exempt?
If the delay was caused by severe weather, airport security issues, or Air Traffic Control strikes, Volaris is exempt from paying compensation. These are 'extraordinary circumstances'.
Strikes by Volaris staff
If Volaris's own pilots or cabin crews go on strike, this is within the airline's control. You are entitled to claim compensation.
How long to claim from Volaris?
You don't have to claim immediately. Most European jurisdictions allow you to claim for Volaris flights disrupted in the last 3-5 years.
Why use our service for Volaris claims?
Claiming from budget airlines can involve endless automated emails and loops. We cut through the red tape. If we don't win your claim against Volaris, you pay us nothing.