Premium flights, passenger rights: Your Vietnam Airlines experience
Even established, full-service airlines like Vietnam Airlines (founded in 1956, headquartered in Hanói, Vietnam) experience operational issues. When you book a flight with a premium carrier, you expect reliability.
If your Vietnam Airlines flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
If your Vietnam Airlines flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
Vietnam Airlines Operational Performance
Based on our latest data, out of 3100 recent departures:
- 85% of Vietnam Airlines flights departed on time.
- 2.1% were cancelled.
- 12.9% suffered significant delays.
Your passenger rights with Vietnam Airlines
Under EU and UK law (EC 261), Vietnam Airlines's passengers are entitled to financial compensation in specific scenarios:
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Delayed Flights
If you arrived at your final destination over 3 hours late, you could claim from Vietnam Airlines.
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Cancelled Flights
Vietnam Airlines must compensate you if they cancelled your flight less than 14 days before departure.
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Denied Boarding
If Vietnam Airlines overbooked the flight and denied you boarding against your will, you have full rights to compensation.
How much Vietnam Airlines compensation can you get?
As a legacy carrier, Vietnam Airlines operates many long-haul flights where the maximum €600 compensation applies. The payment tiers are:
- euro_symbol€250: For short flights up to 1,500km.
- euro_symbol€400: For EU flights over 1,500km, and non-EU flights between 1,500km and 3,500km.
- euro_symbol€600: For long-haul Vietnam Airlines flights over 3,500km.
Lost baggage with Vietnam Airlines
If Vietnam Airlines loses or damages your luggage, you must fill out a Property Irregularity Report (PIR) before leaving the airport. You could be entitled to compensation under the Montreal Convention.
How to handle a Vietnam Airlines disruption
Follow these steps if your Vietnam Airlines flight is interrupted:
- 1 Keep your documents: Save your Vietnam Airlines booking reference and boarding pass.
- 2 Ask for the reason: Ask Vietnam Airlines staff at the gate exactly why the flight is delayed or cancelled.
- 3 Request care: Ask Vietnam Airlines for food and drink vouchers during long waits.
- 4 Don't sign waivers: Be careful not to sign away your rights in exchange for Vietnam Airlines air miles or vouchers.
- 5 Keep expense receipts: Keep receipts for any extra expenses incurred.
When Vietnam Airlines cancels your flight
If Vietnam Airlines cancels your flight abruptly, you have the right to either a full refund or an alternative flight to your destination. In addition, if you were informed less than 14 days prior, you can claim up to €600 in cash compensation.
Severe delays with Vietnam Airlines
For flights delayed by more than 3 hours at arrival, Vietnam Airlines is required by European law to pay compensation. The amount depends strictly on the flight distance, not the ticket price.
Bumpped from a Vietnam Airlines flight?
Overbooking is a known practice. If Vietnam Airlines denies you boarding due to overcapacity, you are entitled to the same high levels of compensation as if the flight had been cancelled.
When Vietnam Airlines doesn't have to pay
Compensation is not applicable in 'extraordinary circumstances' – events outside of Vietnam Airlines's control. Examples include severe adverse weather conditions, air traffic control restrictions, or medical emergencies. Vietnam Airlines must prove these circumstances to deny your claim.
Can you claim for Vietnam Airlines staff strikes?
Yes. If the strike involves Vietnam Airlines's own employees, such as their pilots or cabin crew, it is considered within their control, and you are eligible for compensation.
Time limits for claiming against Vietnam Airlines
Depending on the jurisdiction, you usually have between 3 to 6 years to submit your claim against Vietnam Airlines for a past flight disruption.
Let us deal with Vietnam Airlines
Don't get bogged down in Vietnam Airlines's customer service queues. We operate on a 'No Win, No Fee' basis, meaning we take all the financial risk.