TUIfly delays: Know your rights
Flying with budget airlines like TUIfly (founded in 2007, headquartered in Langenhagen, Alemania) is a great way to save money, but when disruptions happen, cheap tickets shouldn't mean losing your rights.
Under European Regulation EC 261, the price of your ticket does not matter. If TUIfly delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Under European Regulation EC 261, the price of your ticket does not matter. If TUIfly delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Today's TUIfly flight tracking
Looking at 400 daily flights operated by TUIfly:
- 80% of flights departed on schedule.
- 3.6% were cancelled.
- 16.4% landed with delays.
Your EC 261 rights against TUIfly
Budget airlines must strictly adhere to the passenger rights established by law. You can claim from TUIfly if:
schedule
Delay > 3 Hours
If your TUIfly flight arrives at the destination gate over 3 hours late.
cancel
Cancellation
If TUIfly announces a cancellation less than two weeks before departure.
group_off
Overbooking
If TUIfly sold more tickets than seats and denies you boarding.
How much can TUIfly owe you?
Budget airlines like TUIfly mostly operate short-haul flights within Europe, where the standard €250 compensation applies, though longer flights earn more:
- euro_symbol€250: Most TUIfly flights (up to 1,500km).
- euro_symbol€400: For TUIfly flights between 1,500km and 3,500km.
- euro_symbol€600: Only applicable for flights over 3,500km.
TUIfly baggage issues
If your luggage doesn't appear on the carousel, report it to the TUIfly desk immediately and get a PIR form before leaving.
Action plan: TUIfly delays
Don't panic if your TUIfly flight is disrupted. Do this instead:
- 1 Save documents: Keep your TUIfly reference number and boarding pass safe.
- 2 Check the reason: Ask TUIfly staff why the flight is disrupted and note it down.
- 3 Ask for vouchers: Insist that TUIfly provides food and water if you wait more than 2 hours at the terminal.
- 4 Decline travel vouchers: TUIfly might offer air miles or small vouchers. Refuse them if you want cash compensation.
- 5 Keep receipts: Save receipts for taxis or hotels if TUIfly leaves you stranded overnight.
What if TUIfly cancels my flight?
You are legally entitled to either a full refund of your TUIfly ticket or a re-routing to your destination. Furthermore, if you weren't warned 14 days in advance, you can claim extra cash compensation.
Long delays with TUIfly
If you finally arrive at your destination with a delay exceeding 3 hours, TUIfly owes you money. The compensation is a fixed rate set by law.
Overbooked by TUIfly?
Like many carriers, TUIfly may occasionally overbook flights. If you are denied boarding, you are immediately eligible for compensation.
When is TUIfly exempt?
If the delay was caused by severe weather, airport security issues, or Air Traffic Control strikes, TUIfly is exempt from paying compensation. These are 'extraordinary circumstances'.
Strikes by TUIfly staff
If TUIfly's own pilots or cabin crews go on strike, this is within the airline's control. You are entitled to claim compensation.
How long to claim from TUIfly?
You don't have to claim immediately. Most European jurisdictions allow you to claim for TUIfly flights disrupted in the last 3-5 years.
Why use our service for TUIfly claims?
Claiming from budget airlines can involve endless automated emails and loops. We cut through the red tape. If we don't win your claim against TUIfly, you pay us nothing.