TUI Airways delays: Know your rights
Flying with budget airlines like TUI Airways (founded in 1962, headquartered in Luton, Reino Unido) is a great way to save money, but when disruptions happen, cheap tickets shouldn't mean losing your rights.
Under European Regulation EC 261, the price of your ticket does not matter. If TUI Airways delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Under European Regulation EC 261, the price of your ticket does not matter. If TUI Airways delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Today's TUI Airways flight tracking
Looking at 1500 daily flights operated by TUI Airways:
- 79% of flights departed on schedule.
- 3.8% were cancelled.
- 17.2% landed with delays.
Your EC 261 rights against TUI Airways
Budget airlines must strictly adhere to the passenger rights established by law. You can claim from TUI Airways if:
schedule
Delay > 3 Hours
If your TUI Airways flight arrives at the destination gate over 3 hours late.
cancel
Cancellation
If TUI Airways announces a cancellation less than two weeks before departure.
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Overbooking
If TUI Airways sold more tickets than seats and denies you boarding.
How much can TUI Airways owe you?
Budget airlines like TUI Airways mostly operate short-haul flights within Europe, where the standard €250 compensation applies, though longer flights earn more:
- euro_symbol€250: Most TUI Airways flights (up to 1,500km).
- euro_symbol€400: For TUI Airways flights between 1,500km and 3,500km.
- euro_symbol€600: Only applicable for flights over 3,500km.
TUI Airways baggage issues
If your luggage doesn't appear on the carousel, report it to the TUI Airways desk immediately and get a PIR form before leaving.
Action plan: TUI Airways delays
Don't panic if your TUI Airways flight is disrupted. Do this instead:
- 1 Save documents: Keep your TUI Airways reference number and boarding pass safe.
- 2 Check the reason: Ask TUI Airways staff why the flight is disrupted and note it down.
- 3 Ask for vouchers: Insist that TUI Airways provides food and water if you wait more than 2 hours at the terminal.
- 4 Decline travel vouchers: TUI Airways might offer air miles or small vouchers. Refuse them if you want cash compensation.
- 5 Keep receipts: Save receipts for taxis or hotels if TUI Airways leaves you stranded overnight.
What if TUI Airways cancels my flight?
You are legally entitled to either a full refund of your TUI Airways ticket or a re-routing to your destination. Furthermore, if you weren't warned 14 days in advance, you can claim extra cash compensation.
Long delays with TUI Airways
If you finally arrive at your destination with a delay exceeding 3 hours, TUI Airways owes you money. The compensation is a fixed rate set by law.
Overbooked by TUI Airways?
Like many carriers, TUI Airways may occasionally overbook flights. If you are denied boarding, you are immediately eligible for compensation.
When is TUI Airways exempt?
If the delay was caused by severe weather, airport security issues, or Air Traffic Control strikes, TUI Airways is exempt from paying compensation. These are 'extraordinary circumstances'.
Strikes by TUI Airways staff
If TUI Airways's own pilots or cabin crews go on strike, this is within the airline's control. You are entitled to claim compensation.
How long to claim from TUI Airways?
You don't have to claim immediately. Most European jurisdictions allow you to claim for TUI Airways flights disrupted in the last 3-5 years.
Why use our service for TUI Airways claims?
Claiming from budget airlines can involve endless automated emails and loops. We cut through the red tape. If we don't win your claim against TUI Airways, you pay us nothing.