TAP Express delays: Know your rights
Flying with budget airlines like TAP Express (founded in 2016, headquartered in Lisboa, Portugal) is a great way to save money, but when disruptions happen, cheap tickets shouldn't mean losing your rights.
Under European Regulation EC 261, the price of your ticket does not matter. If TAP Express delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Under European Regulation EC 261, the price of your ticket does not matter. If TAP Express delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Today's TAP Express flight tracking
Looking at 200 daily flights operated by TAP Express:
- 79% of flights departed on schedule.
- 4.5% were cancelled.
- 16.5% landed with delays.
Your EC 261 rights against TAP Express
Budget airlines must strictly adhere to the passenger rights established by law. You can claim from TAP Express if:
schedule
Delay > 3 Hours
If your TAP Express flight arrives at the destination gate over 3 hours late.
cancel
Cancellation
If TAP Express announces a cancellation less than two weeks before departure.
group_off
Overbooking
If TAP Express sold more tickets than seats and denies you boarding.
How much can TAP Express owe you?
Budget airlines like TAP Express mostly operate short-haul flights within Europe, where the standard €250 compensation applies, though longer flights earn more:
- euro_symbol€250: Most TAP Express flights (up to 1,500km).
- euro_symbol€400: For TAP Express flights between 1,500km and 3,500km.
- euro_symbol€600: Only applicable for flights over 3,500km.
TAP Express baggage issues
If your luggage doesn't appear on the carousel, report it to the TAP Express desk immediately and get a PIR form before leaving.
Action plan: TAP Express delays
Don't panic if your TAP Express flight is disrupted. Do this instead:
- 1 Save documents: Keep your TAP Express reference number and boarding pass safe.
- 2 Check the reason: Ask TAP Express staff why the flight is disrupted and note it down.
- 3 Ask for vouchers: Insist that TAP Express provides food and water if you wait more than 2 hours at the terminal.
- 4 Decline travel vouchers: TAP Express might offer air miles or small vouchers. Refuse them if you want cash compensation.
- 5 Keep receipts: Save receipts for taxis or hotels if TAP Express leaves you stranded overnight.
What if TAP Express cancels my flight?
You are legally entitled to either a full refund of your TAP Express ticket or a re-routing to your destination. Furthermore, if you weren't warned 14 days in advance, you can claim extra cash compensation.
Long delays with TAP Express
If you finally arrive at your destination with a delay exceeding 3 hours, TAP Express owes you money. The compensation is a fixed rate set by law.
Overbooked by TAP Express?
Like many carriers, TAP Express may occasionally overbook flights. If you are denied boarding, you are immediately eligible for compensation.
When is TAP Express exempt?
If the delay was caused by severe weather, airport security issues, or Air Traffic Control strikes, TAP Express is exempt from paying compensation. These are 'extraordinary circumstances'.
Strikes by TAP Express staff
If TAP Express's own pilots or cabin crews go on strike, this is within the airline's control. You are entitled to claim compensation.
How long to claim from TAP Express?
You don't have to claim immediately. Most European jurisdictions allow you to claim for TAP Express flights disrupted in the last 3-5 years.
Why use our service for TAP Express claims?
Claiming from budget airlines can involve endless automated emails and loops. We cut through the red tape. If we don't win your claim against TAP Express, you pay us nothing.