Premium flights, passenger rights: Your Royal Jordanian experience
Even established, full-service airlines like Royal Jordanian (founded in 1963, headquartered in Ammán, Jordania) experience operational issues. When you book a flight with a premium carrier, you expect reliability.
If your Royal Jordanian flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
If your Royal Jordanian flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
Royal Jordanian Operational Performance
Based on our latest data, out of 800 recent departures:
- 82% of Royal Jordanian flights departed on time.
- 3% were cancelled.
- 15% suffered significant delays.
Your passenger rights with Royal Jordanian
Under EU and UK law (EC 261), Royal Jordanian's passengers are entitled to financial compensation in specific scenarios:
schedule
Delayed Flights
If you arrived at your final destination over 3 hours late, you could claim from Royal Jordanian.
cancel
Cancelled Flights
Royal Jordanian must compensate you if they cancelled your flight less than 14 days before departure.
group_off
Denied Boarding
If Royal Jordanian overbooked the flight and denied you boarding against your will, you have full rights to compensation.
How much Royal Jordanian compensation can you get?
As a legacy carrier, Royal Jordanian operates many long-haul flights where the maximum €600 compensation applies. The payment tiers are:
- euro_symbol€250: For short flights up to 1,500km.
- euro_symbol€400: For EU flights over 1,500km, and non-EU flights between 1,500km and 3,500km.
- euro_symbol€600: For long-haul Royal Jordanian flights over 3,500km.
Lost baggage with Royal Jordanian
If Royal Jordanian loses or damages your luggage, you must fill out a Property Irregularity Report (PIR) before leaving the airport. You could be entitled to compensation under the Montreal Convention.
How to handle a Royal Jordanian disruption
Follow these steps if your Royal Jordanian flight is interrupted:
- 1 Keep your documents: Save your Royal Jordanian booking reference and boarding pass.
- 2 Ask for the reason: Ask Royal Jordanian staff at the gate exactly why the flight is delayed or cancelled.
- 3 Request care: Ask Royal Jordanian for food and drink vouchers during long waits.
- 4 Don't sign waivers: Be careful not to sign away your rights in exchange for Royal Jordanian air miles or vouchers.
- 5 Keep expense receipts: Keep receipts for any extra expenses incurred.
When Royal Jordanian cancels your flight
If Royal Jordanian cancels your flight abruptly, you have the right to either a full refund or an alternative flight to your destination. In addition, if you were informed less than 14 days prior, you can claim up to €600 in cash compensation.
Severe delays with Royal Jordanian
For flights delayed by more than 3 hours at arrival, Royal Jordanian is required by European law to pay compensation. The amount depends strictly on the flight distance, not the ticket price.
Bumpped from a Royal Jordanian flight?
Overbooking is a known practice. If Royal Jordanian denies you boarding due to overcapacity, you are entitled to the same high levels of compensation as if the flight had been cancelled.
When Royal Jordanian doesn't have to pay
Compensation is not applicable in 'extraordinary circumstances' – events outside of Royal Jordanian's control. Examples include severe adverse weather conditions, air traffic control restrictions, or medical emergencies. Royal Jordanian must prove these circumstances to deny your claim.
Can you claim for Royal Jordanian staff strikes?
Yes. If the strike involves Royal Jordanian's own employees, such as their pilots or cabin crew, it is considered within their control, and you are eligible for compensation.
Time limits for claiming against Royal Jordanian
Depending on the jurisdiction, you usually have between 3 to 6 years to submit your claim against Royal Jordanian for a past flight disruption.
Let us deal with Royal Jordanian
Don't get bogged down in Royal Jordanian's customer service queues. We operate on a 'No Win, No Fee' basis, meaning we take all the financial risk.