Premium flights, passenger rights: Your Qantas experience
Even established, full-service airlines like Qantas (founded in 1920, headquartered in Mascot, Australia) experience operational issues. When you book a flight with a premium carrier, you expect reliability.
If your Qantas flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
If your Qantas flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
Qantas Operational Performance
Based on our latest data, out of 3800 recent departures:
- 85% of Qantas flights departed on time.
- 2.1% were cancelled.
- 12.9% suffered significant delays.
Your passenger rights with Qantas
Under EU and UK law (EC 261), Qantas's passengers are entitled to financial compensation in specific scenarios:
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Delayed Flights
If you arrived at your final destination over 3 hours late, you could claim from Qantas.
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Cancelled Flights
Qantas must compensate you if they cancelled your flight less than 14 days before departure.
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Denied Boarding
If Qantas overbooked the flight and denied you boarding against your will, you have full rights to compensation.
How much Qantas compensation can you get?
As a legacy carrier, Qantas operates many long-haul flights where the maximum €600 compensation applies. The payment tiers are:
- euro_symbol€250: For short flights up to 1,500km.
- euro_symbol€400: For EU flights over 1,500km, and non-EU flights between 1,500km and 3,500km.
- euro_symbol€600: For long-haul Qantas flights over 3,500km.
Lost baggage with Qantas
If Qantas loses or damages your luggage, you must fill out a Property Irregularity Report (PIR) before leaving the airport. You could be entitled to compensation under the Montreal Convention.
How to handle a Qantas disruption
Follow these steps if your Qantas flight is interrupted:
- 1 Keep your documents: Save your Qantas booking reference and boarding pass.
- 2 Ask for the reason: Ask Qantas staff at the gate exactly why the flight is delayed or cancelled.
- 3 Request care: Ask Qantas for food and drink vouchers during long waits.
- 4 Don't sign waivers: Be careful not to sign away your rights in exchange for Qantas air miles or vouchers.
- 5 Keep expense receipts: Keep receipts for any extra expenses incurred.
When Qantas cancels your flight
If Qantas cancels your flight abruptly, you have the right to either a full refund or an alternative flight to your destination. In addition, if you were informed less than 14 days prior, you can claim up to €600 in cash compensation.
Severe delays with Qantas
For flights delayed by more than 3 hours at arrival, Qantas is required by European law to pay compensation. The amount depends strictly on the flight distance, not the ticket price.
Bumpped from a Qantas flight?
Overbooking is a known practice. If Qantas denies you boarding due to overcapacity, you are entitled to the same high levels of compensation as if the flight had been cancelled.
When Qantas doesn't have to pay
Compensation is not applicable in 'extraordinary circumstances' – events outside of Qantas's control. Examples include severe adverse weather conditions, air traffic control restrictions, or medical emergencies. Qantas must prove these circumstances to deny your claim.
Can you claim for Qantas staff strikes?
Yes. If the strike involves Qantas's own employees, such as their pilots or cabin crew, it is considered within their control, and you are eligible for compensation.
Time limits for claiming against Qantas
Depending on the jurisdiction, you usually have between 3 to 6 years to submit your claim against Qantas for a past flight disruption.
Let us deal with Qantas
Don't get bogged down in Qantas's customer service queues. We operate on a 'No Win, No Fee' basis, meaning we take all the financial risk.