Your rights as a Luxair passenger
Regional and specialized airlines like Luxair (founded in 1961, headquartered in Luxemburgo) are crucial for connecting smaller airports and specific destinations.
However, when your Luxair flight is severely delayed or cancelled, European law (EC 261) ensures you are financially protected. You could be entitled to up to €600 in compensation, and our legal team is ready to pursue your claim.
However, when your Luxair flight is severely delayed or cancelled, European law (EC 261) ensures you are financially protected. You could be entitled to up to €600 in compensation, and our legal team is ready to pursue your claim.
Luxair Flights: Recent Stats
Analyzing 300 tracked Luxair flights:
- 88% achieved on-time performance.
- 1.5% were regrettably cancelled.
- 10.5% faced delays.
What does EC 261 mean for Luxair passengers?
This regulation legally requires Luxair to compensate passengers when flights go wrong. You can claim for:
schedule
Delays
If your Luxair flight reaches its destination over 3 hours late.
cancel
Cancellations
If Luxair cancels the flight with less than 14 days notice.
group_off
Overbooking
If you are 'bumped' from a Luxair flight against your will.
Compensation amounts for Luxair
Regional carriers like Luxair excel at short distances, where the standard €250 compensation usually applies:
- euro_symbol€250: Most regional Luxair flights under 1,500km.
- euro_symbol€400: Flights between 1,500km and 3,500km.
- euro_symbol€600: Flights over 3,500km.
Luxair lost luggage
Always submit a PIR report at the airport desk if Luxair loses your bags to secure your rights.
Steps to take if Luxair is delayed
Keep calm and gather your evidence against Luxair:
- 1 Keep everything: Retain your boarding pass and booking email from Luxair.
- 2 Get the facts: Ask the gate agents the exact reason why Luxair is delayed.
- 3 Basic rights: Request that Luxair provides food vouchers if the wait is long.
- 4 No vouchers: Do not accept Luxair travel vouchers instead of cash.
- 5 Keep receipts: Log all extra expenses you suffer due to the disruption.
Cancellations by Luxair
Luxair must offer you an alternative flight or a full refund. Additonally, if they didn't warn you 14 days in advance, compensation is due under EC 261.
Claiming for Luxair delays
The threshold is 3 hours. If you land with a delay greater than 3 hours, Luxair is legally bound to compensate you.
Denied boarding by Luxair
If you are a victim of overbooking by Luxair, your right to a cash payout is automatically triggered.
When Luxair refuses to pay
Luxair will not pay if the delay was caused by weather, air traffic control, or other 'extraordinary circumstances' beyond their control.
Are Luxair strikes covered?
Yes, you can claim if the strike is conducted by Luxair's direct employees.
Claim deadline for Luxair
You can usually claim for old Luxair flights from the past 3 to 6 years, depending on the specific national law.
We hold Luxair accountable
We make the process simple. Our 'No Win, No Fee' guarantee means you never pay out of pocket to fight Luxair.