Premium flights, passenger rights: Your LATAM Airlines experience
Even established, full-service airlines like LATAM Airlines (founded in 2012, headquartered in Santiago, Chile) experience operational issues. When you book a flight with a premium carrier, you expect reliability.
If your LATAM Airlines flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
If your LATAM Airlines flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
LATAM Airlines Operational Performance
Based on our latest data, out of 9200 recent departures:
- 84% of LATAM Airlines flights departed on time.
- 2.4% were cancelled.
- 13.6% suffered significant delays.
Your passenger rights with LATAM Airlines
Under EU and UK law (EC 261), LATAM Airlines's passengers are entitled to financial compensation in specific scenarios:
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Delayed Flights
If you arrived at your final destination over 3 hours late, you could claim from LATAM Airlines.
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Cancelled Flights
LATAM Airlines must compensate you if they cancelled your flight less than 14 days before departure.
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Denied Boarding
If LATAM Airlines overbooked the flight and denied you boarding against your will, you have full rights to compensation.
How much LATAM Airlines compensation can you get?
As a legacy carrier, LATAM Airlines operates many long-haul flights where the maximum €600 compensation applies. The payment tiers are:
- euro_symbol€250: For short flights up to 1,500km.
- euro_symbol€400: For EU flights over 1,500km, and non-EU flights between 1,500km and 3,500km.
- euro_symbol€600: For long-haul LATAM Airlines flights over 3,500km.
Lost baggage with LATAM Airlines
If LATAM Airlines loses or damages your luggage, you must fill out a Property Irregularity Report (PIR) before leaving the airport. You could be entitled to compensation under the Montreal Convention.
How to handle a LATAM Airlines disruption
Follow these steps if your LATAM Airlines flight is interrupted:
- 1 Keep your documents: Save your LATAM Airlines booking reference and boarding pass.
- 2 Ask for the reason: Ask LATAM Airlines staff at the gate exactly why the flight is delayed or cancelled.
- 3 Request care: Ask LATAM Airlines for food and drink vouchers during long waits.
- 4 Don't sign waivers: Be careful not to sign away your rights in exchange for LATAM Airlines air miles or vouchers.
- 5 Keep expense receipts: Keep receipts for any extra expenses incurred.
When LATAM Airlines cancels your flight
If LATAM Airlines cancels your flight abruptly, you have the right to either a full refund or an alternative flight to your destination. In addition, if you were informed less than 14 days prior, you can claim up to €600 in cash compensation.
Severe delays with LATAM Airlines
For flights delayed by more than 3 hours at arrival, LATAM Airlines is required by European law to pay compensation. The amount depends strictly on the flight distance, not the ticket price.
Bumpped from a LATAM Airlines flight?
Overbooking is a known practice. If LATAM Airlines denies you boarding due to overcapacity, you are entitled to the same high levels of compensation as if the flight had been cancelled.
When LATAM Airlines doesn't have to pay
Compensation is not applicable in 'extraordinary circumstances' – events outside of LATAM Airlines's control. Examples include severe adverse weather conditions, air traffic control restrictions, or medical emergencies. LATAM Airlines must prove these circumstances to deny your claim.
Can you claim for LATAM Airlines staff strikes?
Yes. If the strike involves LATAM Airlines's own employees, such as their pilots or cabin crew, it is considered within their control, and you are eligible for compensation.
Time limits for claiming against LATAM Airlines
Depending on the jurisdiction, you usually have between 3 to 6 years to submit your claim against LATAM Airlines for a past flight disruption.
Let us deal with LATAM Airlines
Don't get bogged down in LATAM Airlines's customer service queues. We operate on a 'No Win, No Fee' basis, meaning we take all the financial risk.