Premium flights, passenger rights: Your EVA Air experience
Even established, full-service airlines like EVA Air (founded in 1989, headquartered in Taoyuan, Taiwán) experience operational issues. When you book a flight with a premium carrier, you expect reliability.
If your EVA Air flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
If your EVA Air flight has been disrupted, you are covered by the European EC 261 Regulation. You could be owed up to €600 per passenger. We help you enforce your rights against major airlines without the stress of dealing with their complex legal departments.
EVA Air Operational Performance
Based on our latest data, out of 1800 recent departures:
- 91% of EVA Air flights departed on time.
- 0.8% were cancelled.
- 8.2% suffered significant delays.
Your passenger rights with EVA Air
Under EU and UK law (EC 261), EVA Air's passengers are entitled to financial compensation in specific scenarios:
schedule
Delayed Flights
If you arrived at your final destination over 3 hours late, you could claim from EVA Air.
cancel
Cancelled Flights
EVA Air must compensate you if they cancelled your flight less than 14 days before departure.
group_off
Denied Boarding
If EVA Air overbooked the flight and denied you boarding against your will, you have full rights to compensation.
How much EVA Air compensation can you get?
As a legacy carrier, EVA Air operates many long-haul flights where the maximum €600 compensation applies. The payment tiers are:
- euro_symbol€250: For short flights up to 1,500km.
- euro_symbol€400: For EU flights over 1,500km, and non-EU flights between 1,500km and 3,500km.
- euro_symbol€600: For long-haul EVA Air flights over 3,500km.
Lost baggage with EVA Air
If EVA Air loses or damages your luggage, you must fill out a Property Irregularity Report (PIR) before leaving the airport. You could be entitled to compensation under the Montreal Convention.
How to handle a EVA Air disruption
Follow these steps if your EVA Air flight is interrupted:
- 1 Keep your documents: Save your EVA Air booking reference and boarding pass.
- 2 Ask for the reason: Ask EVA Air staff at the gate exactly why the flight is delayed or cancelled.
- 3 Request care: Ask EVA Air for food and drink vouchers during long waits.
- 4 Don't sign waivers: Be careful not to sign away your rights in exchange for EVA Air air miles or vouchers.
- 5 Keep expense receipts: Keep receipts for any extra expenses incurred.
When EVA Air cancels your flight
If EVA Air cancels your flight abruptly, you have the right to either a full refund or an alternative flight to your destination. In addition, if you were informed less than 14 days prior, you can claim up to €600 in cash compensation.
Severe delays with EVA Air
For flights delayed by more than 3 hours at arrival, EVA Air is required by European law to pay compensation. The amount depends strictly on the flight distance, not the ticket price.
Bumpped from a EVA Air flight?
Overbooking is a known practice. If EVA Air denies you boarding due to overcapacity, you are entitled to the same high levels of compensation as if the flight had been cancelled.
When EVA Air doesn't have to pay
Compensation is not applicable in 'extraordinary circumstances' – events outside of EVA Air's control. Examples include severe adverse weather conditions, air traffic control restrictions, or medical emergencies. EVA Air must prove these circumstances to deny your claim.
Can you claim for EVA Air staff strikes?
Yes. If the strike involves EVA Air's own employees, such as their pilots or cabin crew, it is considered within their control, and you are eligible for compensation.
Time limits for claiming against EVA Air
Depending on the jurisdiction, you usually have between 3 to 6 years to submit your claim against EVA Air for a past flight disruption.
Let us deal with EVA Air
Don't get bogged down in EVA Air's customer service queues. We operate on a 'No Win, No Fee' basis, meaning we take all the financial risk.