easyJet delays: Know your rights
Flying with budget airlines like easyJet (founded in 1995, headquartered in Luton, Reino Unido) is a great way to save money, but when disruptions happen, cheap tickets shouldn't mean losing your rights.
Under European Regulation EC 261, the price of your ticket does not matter. If easyJet delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Under European Regulation EC 261, the price of your ticket does not matter. If easyJet delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Today's easyJet flight tracking
Looking at 8500 daily flights operated by easyJet:
- 86% of flights departed on schedule.
- 2.2% were cancelled.
- 11.8% landed with delays.
Your EC 261 rights against easyJet
Budget airlines must strictly adhere to the passenger rights established by law. You can claim from easyJet if:
schedule
Delay > 3 Hours
If your easyJet flight arrives at the destination gate over 3 hours late.
cancel
Cancellation
If easyJet announces a cancellation less than two weeks before departure.
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Overbooking
If easyJet sold more tickets than seats and denies you boarding.
How much can easyJet owe you?
Budget airlines like easyJet mostly operate short-haul flights within Europe, where the standard €250 compensation applies, though longer flights earn more:
- euro_symbol€250: Most easyJet flights (up to 1,500km).
- euro_symbol€400: For easyJet flights between 1,500km and 3,500km.
- euro_symbol€600: Only applicable for flights over 3,500km.
easyJet baggage issues
If your luggage doesn't appear on the carousel, report it to the easyJet desk immediately and get a PIR form before leaving.
Action plan: easyJet delays
Don't panic if your easyJet flight is disrupted. Do this instead:
- 1 Save documents: Keep your easyJet reference number and boarding pass safe.
- 2 Check the reason: Ask easyJet staff why the flight is disrupted and note it down.
- 3 Ask for vouchers: Insist that easyJet provides food and water if you wait more than 2 hours at the terminal.
- 4 Decline travel vouchers: easyJet might offer air miles or small vouchers. Refuse them if you want cash compensation.
- 5 Keep receipts: Save receipts for taxis or hotels if easyJet leaves you stranded overnight.
What if easyJet cancels my flight?
You are legally entitled to either a full refund of your easyJet ticket or a re-routing to your destination. Furthermore, if you weren't warned 14 days in advance, you can claim extra cash compensation.
Long delays with easyJet
If you finally arrive at your destination with a delay exceeding 3 hours, easyJet owes you money. The compensation is a fixed rate set by law.
Overbooked by easyJet?
Like many carriers, easyJet may occasionally overbook flights. If you are denied boarding, you are immediately eligible for compensation.
When is easyJet exempt?
If the delay was caused by severe weather, airport security issues, or Air Traffic Control strikes, easyJet is exempt from paying compensation. These are 'extraordinary circumstances'.
Strikes by easyJet staff
If easyJet's own pilots or cabin crews go on strike, this is within the airline's control. You are entitled to claim compensation.
How long to claim from easyJet?
You don't have to claim immediately. Most European jurisdictions allow you to claim for easyJet flights disrupted in the last 3-5 years.
Why use our service for easyJet claims?
Claiming from budget airlines can involve endless automated emails and loops. We cut through the red tape. If we don't win your claim against easyJet, you pay us nothing.