Condor delays: Know your rights
Flying with budget airlines like Condor (founded in 1955, headquartered in Fráncfort, Alemania) is a great way to save money, but when disruptions happen, cheap tickets shouldn't mean losing your rights.
Under European Regulation EC 261, the price of your ticket does not matter. If Condor delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Under European Regulation EC 261, the price of your ticket does not matter. If Condor delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Today's Condor flight tracking
Looking at 500 daily flights operated by Condor:
- 81% of flights departed on schedule.
- 3.2% were cancelled.
- 15.8% landed with delays.
Your EC 261 rights against Condor
Budget airlines must strictly adhere to the passenger rights established by law. You can claim from Condor if:
schedule
Delay > 3 Hours
If your Condor flight arrives at the destination gate over 3 hours late.
cancel
Cancellation
If Condor announces a cancellation less than two weeks before departure.
group_off
Overbooking
If Condor sold more tickets than seats and denies you boarding.
How much can Condor owe you?
Budget airlines like Condor mostly operate short-haul flights within Europe, where the standard €250 compensation applies, though longer flights earn more:
- euro_symbol€250: Most Condor flights (up to 1,500km).
- euro_symbol€400: For Condor flights between 1,500km and 3,500km.
- euro_symbol€600: Only applicable for flights over 3,500km.
Condor baggage issues
If your luggage doesn't appear on the carousel, report it to the Condor desk immediately and get a PIR form before leaving.
Action plan: Condor delays
Don't panic if your Condor flight is disrupted. Do this instead:
- 1 Save documents: Keep your Condor reference number and boarding pass safe.
- 2 Check the reason: Ask Condor staff why the flight is disrupted and note it down.
- 3 Ask for vouchers: Insist that Condor provides food and water if you wait more than 2 hours at the terminal.
- 4 Decline travel vouchers: Condor might offer air miles or small vouchers. Refuse them if you want cash compensation.
- 5 Keep receipts: Save receipts for taxis or hotels if Condor leaves you stranded overnight.
What if Condor cancels my flight?
You are legally entitled to either a full refund of your Condor ticket or a re-routing to your destination. Furthermore, if you weren't warned 14 days in advance, you can claim extra cash compensation.
Long delays with Condor
If you finally arrive at your destination with a delay exceeding 3 hours, Condor owes you money. The compensation is a fixed rate set by law.
Overbooked by Condor?
Like many carriers, Condor may occasionally overbook flights. If you are denied boarding, you are immediately eligible for compensation.
When is Condor exempt?
If the delay was caused by severe weather, airport security issues, or Air Traffic Control strikes, Condor is exempt from paying compensation. These are 'extraordinary circumstances'.
Strikes by Condor staff
If Condor's own pilots or cabin crews go on strike, this is within the airline's control. You are entitled to claim compensation.
How long to claim from Condor?
You don't have to claim immediately. Most European jurisdictions allow you to claim for Condor flights disrupted in the last 3-5 years.
Why use our service for Condor claims?
Claiming from budget airlines can involve endless automated emails and loops. We cut through the red tape. If we don't win your claim against Condor, you pay us nothing.