Your rights as a Aurigny passenger
Regional and specialized airlines like Aurigny (founded in 1968, headquartered in Guernsey) are crucial for connecting smaller airports and specific destinations.
However, when your Aurigny flight is severely delayed or cancelled, European law (EC 261) ensures you are financially protected. You could be entitled to up to €600 in compensation, and our legal team is ready to pursue your claim.
However, when your Aurigny flight is severely delayed or cancelled, European law (EC 261) ensures you are financially protected. You could be entitled to up to €600 in compensation, and our legal team is ready to pursue your claim.
Aurigny Flights: Recent Stats
Analyzing 50 tracked Aurigny flights:
- 85% achieved on-time performance.
- 2.5% were regrettably cancelled.
- 12.5% faced delays.
What does EC 261 mean for Aurigny passengers?
This regulation legally requires Aurigny to compensate passengers when flights go wrong. You can claim for:
schedule
Delays
If your Aurigny flight reaches its destination over 3 hours late.
cancel
Cancellations
If Aurigny cancels the flight with less than 14 days notice.
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Overbooking
If you are 'bumped' from a Aurigny flight against your will.
Compensation amounts for Aurigny
Regional carriers like Aurigny excel at short distances, where the standard €250 compensation usually applies:
- euro_symbol€250: Most regional Aurigny flights under 1,500km.
- euro_symbol€400: Flights between 1,500km and 3,500km.
- euro_symbol€600: Flights over 3,500km.
Aurigny lost luggage
Always submit a PIR report at the airport desk if Aurigny loses your bags to secure your rights.
Steps to take if Aurigny is delayed
Keep calm and gather your evidence against Aurigny:
- 1 Keep everything: Retain your boarding pass and booking email from Aurigny.
- 2 Get the facts: Ask the gate agents the exact reason why Aurigny is delayed.
- 3 Basic rights: Request that Aurigny provides food vouchers if the wait is long.
- 4 No vouchers: Do not accept Aurigny travel vouchers instead of cash.
- 5 Keep receipts: Log all extra expenses you suffer due to the disruption.
Cancellations by Aurigny
Aurigny must offer you an alternative flight or a full refund. Additonally, if they didn't warn you 14 days in advance, compensation is due under EC 261.
Claiming for Aurigny delays
The threshold is 3 hours. If you land with a delay greater than 3 hours, Aurigny is legally bound to compensate you.
Denied boarding by Aurigny
If you are a victim of overbooking by Aurigny, your right to a cash payout is automatically triggered.
When Aurigny refuses to pay
Aurigny will not pay if the delay was caused by weather, air traffic control, or other 'extraordinary circumstances' beyond their control.
Are Aurigny strikes covered?
Yes, you can claim if the strike is conducted by Aurigny's direct employees.
Claim deadline for Aurigny
You can usually claim for old Aurigny flights from the past 3 to 6 years, depending on the specific national law.
We hold Aurigny accountable
We make the process simple. Our 'No Win, No Fee' guarantee means you never pay out of pocket to fight Aurigny.