Air Serbia delays: Know your rights
Flying with budget airlines like Air Serbia (founded in 2013, headquartered in Belgrado, Serbia) is a great way to save money, but when disruptions happen, cheap tickets shouldn't mean losing your rights.
Under European Regulation EC 261, the price of your ticket does not matter. If Air Serbia delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Under European Regulation EC 261, the price of your ticket does not matter. If Air Serbia delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Today's Air Serbia flight tracking
Looking at 300 daily flights operated by Air Serbia:
- 86% of flights departed on schedule.
- 1.5% were cancelled.
- 12.5% landed with delays.
Your EC 261 rights against Air Serbia
Budget airlines must strictly adhere to the passenger rights established by law. You can claim from Air Serbia if:
schedule
Delay > 3 Hours
If your Air Serbia flight arrives at the destination gate over 3 hours late.
cancel
Cancellation
If Air Serbia announces a cancellation less than two weeks before departure.
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Overbooking
If Air Serbia sold more tickets than seats and denies you boarding.
How much can Air Serbia owe you?
Budget airlines like Air Serbia mostly operate short-haul flights within Europe, where the standard €250 compensation applies, though longer flights earn more:
- euro_symbol€250: Most Air Serbia flights (up to 1,500km).
- euro_symbol€400: For Air Serbia flights between 1,500km and 3,500km.
- euro_symbol€600: Only applicable for flights over 3,500km.
Air Serbia baggage issues
If your luggage doesn't appear on the carousel, report it to the Air Serbia desk immediately and get a PIR form before leaving.
Action plan: Air Serbia delays
Don't panic if your Air Serbia flight is disrupted. Do this instead:
- 1 Save documents: Keep your Air Serbia reference number and boarding pass safe.
- 2 Check the reason: Ask Air Serbia staff why the flight is disrupted and note it down.
- 3 Ask for vouchers: Insist that Air Serbia provides food and water if you wait more than 2 hours at the terminal.
- 4 Decline travel vouchers: Air Serbia might offer air miles or small vouchers. Refuse them if you want cash compensation.
- 5 Keep receipts: Save receipts for taxis or hotels if Air Serbia leaves you stranded overnight.
What if Air Serbia cancels my flight?
You are legally entitled to either a full refund of your Air Serbia ticket or a re-routing to your destination. Furthermore, if you weren't warned 14 days in advance, you can claim extra cash compensation.
Long delays with Air Serbia
If you finally arrive at your destination with a delay exceeding 3 hours, Air Serbia owes you money. The compensation is a fixed rate set by law.
Overbooked by Air Serbia?
Like many carriers, Air Serbia may occasionally overbook flights. If you are denied boarding, you are immediately eligible for compensation.
When is Air Serbia exempt?
If the delay was caused by severe weather, airport security issues, or Air Traffic Control strikes, Air Serbia is exempt from paying compensation. These are 'extraordinary circumstances'.
Strikes by Air Serbia staff
If Air Serbia's own pilots or cabin crews go on strike, this is within the airline's control. You are entitled to claim compensation.
How long to claim from Air Serbia?
You don't have to claim immediately. Most European jurisdictions allow you to claim for Air Serbia flights disrupted in the last 3-5 years.
Why use our service for Air Serbia claims?
Claiming from budget airlines can involve endless automated emails and loops. We cut through the red tape. If we don't win your claim against Air Serbia, you pay us nothing.