Air Nostrum delays: Know your rights
Flying with budget airlines like Air Nostrum (founded in 1994, headquartered in Valencia, España) is a great way to save money, but when disruptions happen, cheap tickets shouldn't mean losing your rights.
Under European Regulation EC 261, the price of your ticket does not matter. If Air Nostrum delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Under European Regulation EC 261, the price of your ticket does not matter. If Air Nostrum delays your flight by more than 3 hours or cancels it at the last minute, you have the exact same right to claim up to €600 compensation as passengers flying first class.
Today's Air Nostrum flight tracking
Looking at 350 daily flights operated by Air Nostrum:
- 90% of flights departed on schedule.
- 1.8% were cancelled.
- 8.2% landed with delays.
Your EC 261 rights against Air Nostrum
Budget airlines must strictly adhere to the passenger rights established by law. You can claim from Air Nostrum if:
schedule
Delay > 3 Hours
If your Air Nostrum flight arrives at the destination gate over 3 hours late.
cancel
Cancellation
If Air Nostrum announces a cancellation less than two weeks before departure.
group_off
Overbooking
If Air Nostrum sold more tickets than seats and denies you boarding.
How much can Air Nostrum owe you?
Budget airlines like Air Nostrum mostly operate short-haul flights within Europe, where the standard €250 compensation applies, though longer flights earn more:
- euro_symbol€250: Most Air Nostrum flights (up to 1,500km).
- euro_symbol€400: For Air Nostrum flights between 1,500km and 3,500km.
- euro_symbol€600: Only applicable for flights over 3,500km.
Air Nostrum baggage issues
If your luggage doesn't appear on the carousel, report it to the Air Nostrum desk immediately and get a PIR form before leaving.
Action plan: Air Nostrum delays
Don't panic if your Air Nostrum flight is disrupted. Do this instead:
- 1 Save documents: Keep your Air Nostrum reference number and boarding pass safe.
- 2 Check the reason: Ask Air Nostrum staff why the flight is disrupted and note it down.
- 3 Ask for vouchers: Insist that Air Nostrum provides food and water if you wait more than 2 hours at the terminal.
- 4 Decline travel vouchers: Air Nostrum might offer air miles or small vouchers. Refuse them if you want cash compensation.
- 5 Keep receipts: Save receipts for taxis or hotels if Air Nostrum leaves you stranded overnight.
What if Air Nostrum cancels my flight?
You are legally entitled to either a full refund of your Air Nostrum ticket or a re-routing to your destination. Furthermore, if you weren't warned 14 days in advance, you can claim extra cash compensation.
Long delays with Air Nostrum
If you finally arrive at your destination with a delay exceeding 3 hours, Air Nostrum owes you money. The compensation is a fixed rate set by law.
Overbooked by Air Nostrum?
Like many carriers, Air Nostrum may occasionally overbook flights. If you are denied boarding, you are immediately eligible for compensation.
When is Air Nostrum exempt?
If the delay was caused by severe weather, airport security issues, or Air Traffic Control strikes, Air Nostrum is exempt from paying compensation. These are 'extraordinary circumstances'.
Strikes by Air Nostrum staff
If Air Nostrum's own pilots or cabin crews go on strike, this is within the airline's control. You are entitled to claim compensation.
How long to claim from Air Nostrum?
You don't have to claim immediately. Most European jurisdictions allow you to claim for Air Nostrum flights disrupted in the last 3-5 years.
Why use our service for Air Nostrum claims?
Claiming from budget airlines can involve endless automated emails and loops. We cut through the red tape. If we don't win your claim against Air Nostrum, you pay us nothing.